How do Hilton treat you as an Elite?

[QF WP]

Just thought I'd create a thread for this - looking back over the last year, I thought I'd done a thread here as well as on Priority Club.

I'm a Gold member.

Friday, 22 May to Sunday, 31 May (yes, 9 nights)
Property: Hilton Cairns
Room booked: King Room
Rate: Travelzoo $135 package rate (included bottle of red wine)
Received: Upgrade to King Suite, card from GM and the wine, obligatory 2 free water bottles per day

Wednesday, 8 July
Property: Hilton Parmelia Perth
Room booked: King Room
Rate: Award room
Received: Upgrade to King Suite, card from GM and the obligatory 2 free water bottles

Thursday, 9 July
Property: Hilton Adelaide
Room booked: King Room
Rate: Award room
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Saturday, 11 July
Property: Hilton Brisbane
Room booked: King Room
Rate: Met Package (birthday present for Mrs LW, included 2 buffet breakfasts at Atrium Cafe & 2 tickets to Qld Art Gallery for Impressionists Showing from Metropolitan Museum New York - to get some culture)
Received: Upgrade to Exec Floor, card from GM and the obligatory 2 free water bottles

Got some more travel to do to Melbourne this Friday, so hoping to fly down Thursday night to sample the new Hilton.

 

[jackthomas]

I had a coat pressed at H-SYD early 2015, but never seen any mention of it on welcome letters etc since. This was a time I booked an exec room outright...
Have often wondered if I would get the pressing as Diamond too, but never seen it mentioned anywhere.

 

[Deleted member 29185]

Just as an aside, H-CNS offered me a complementary pressing in the welcome letter, but I have only seen that once...when I had the Premier Suite booked, so I don't think it's a standard offer (at least not that I'm aware of). I have the feeling I might also have seen it fairly recently at another AU Hilton property, but I can't recall which.......maybe it was H-ADL??

 

[BD1959]

Just as an aside, H-CNS offered me a complementary pressing in the welcome letter, but I have only seen that once...when I had the Premier Suite booked, so I don't think it's a standard offer (at least not that I'm aware of). I have the feeling I might also have seen it fairly recently at another AU Hilton property, but I can't recall which.......maybe it was H-ADL??

Up until Xmas, HADL was my second home - never recall seeing complementary pressing offered ... but then it's been a while since I had need of a letter "You're here so often, you don't need telling of the facilities Mr BD?".

Regards,

BD

 

[Deleted member 29185]

Up until Xmas, HADL was my second home - never recall seeing complementary pressing offered ...

Don't take my ordinary memory as being gospel! I just have a slight recollection of seeing it somewhere in Oz fairly recently but maybe I'm dreamin'!.

 

[Cruiser Elite]

Totally specific Q re Waldorf Astoria Shanghai - I can Prestige 'Stay 4 Pay 3' rate for 4 nts May - now I have the dilemma of will WA honour Diamond benefits if booked through 3rd party. Anybody with specific experience in WA? MEL? Net A$372 saving over 4nts if they do honour.

(Please no responses like some Hilton properties do / some don't)

 

[Cruiser Elite]

Totally specific Q re Waldorf Astoria Shanghai - I can Prestige 'Stay 4 Pay 3' rate for 4 nts May - now I have the dilemma of will WA honour Diamond benefits if booked through 3rd party. Anybody with specific experience in WA? MEL? Net A$372 saving over 4nts if they do honour.

So I really need an answer as I want to book this accom - so only one way to be definitive and that is go directly to the source - Waldorf Astoria Operations Manager:

Elly
Thank you for your response and glad all is well your end.
Long story short – Citibank will give me 1 x complimentary night at your hotel if I book through their Concierge service.
But if I do this will you still honour HH Diamond benefits?
I know some Hiltons do and some don’t – what would be your position in this instance?
Rgds
Cruiser

And her response:

Dear Mr. Elite,
Thank you for your email.
Certainly we will offer the Hhonors benefits – not matter how you reserve the room.
Please do let me know once the reservation has been made so I can follow up.
Sincerely yours,
Elly

So we are good to go - gotta love that huh? Further info on this matter in the Citi Prestige thread.

 

[vitagen]

In Hilton Tokyo Bay I got upgraded from a basic room to a Celebrio Select (they had no suites available)

Was my first stay as the matched HH Diamond, only issue is the stay posted as 0 points across the board... so trying to get that fixed now

 

[Deleted member 29185]

only issue is the stay posted as 0 points across the board...

Was the booking modified at all? Added nights, deleted nights etc?

 

[Cynicor]

CE- the rule is NO. If a specific hotel offers to do it for you, then this may happen, but I'd always ask and print the reply to bring with you.

To the letter, no points nor status benefits if booked through a 3rd party.

 

[kermatu]

Property: Hilton South Wharf
Date: Jan 15-17, 2016 (2 nights)
Status: Diamond
Booked: King City View
Received: Relaxation Suite
Did OLC - no upgrade at time. Arrived about 4pm; advised of Relaxation Suite but it wasn't ready so waited in lounge. Two waters, full breakfast, no coffee tax, no welcome note or amenity. Took a while for my registration to 'register' - had to use public internet access for first few hours. TVs had very bad 'burn-in' of the Welcome message.

 

[Cruiser Elite]

When it comes tooking Hilton using HH pts what is best way to proceed? Email the complete details? Call? How do you guys go about it pls?

 

[Freq Flier 2013]

When it comes tooking Hilton using HH pts what is best way to proceed? Email the complete details? Call? How do you guys go about it pls?

Just book it online using points for the room type that you prefer.

 

[drross]

When it comes tooking Hilton using HH pts what is best way to proceed? Email the complete details? Call? How do you guys go about it pls?

just book what you want and the details are emailed to you as a confirmation; then keep the email(we print it out) as a record for when you check in. You'll be offered an upgrade when you book - sometimes for no extra points, other times for more points

 

[Cruiser Elite]

Thanks guys - want to book 4nts at Waldorf London but they aren't actually giving the rooms away:

Queen Hilton Room - £359 / 80,000 pts
Queen Hilton Superior Room - £389 / 197,165 pts
Queen Hilton Deluxe Room - £409 / 210,002 pts
King Hilton Executive Room - £459 / 235,674 pts
King Hilton Junior Suite - £509 / 261,347 pts (last time we stayed here we were in Junior Suite)
Hilton Executive Suite - £559 / 287,020 pts

Good grief - these jerks don't even say 'Stick 'em up' as they rob you! Am I missing something? Do these look about normal rates?

 

[drross]

Thanks guys - want to book 4nts at Waldorf London but they aren't actually giving the rooms away:

Queen Hilton Room - £359 / 80,000 pts
Queen Hilton Superior Room - £389 / 197,165 pts
Queen Hilton Deluxe Room - £409 / 210,002 pts
King Hilton Executive Room - £459 / 235,674 pts
King Hilton Junior Suite - £509 / 261,347 pts (last time we stayed here we were in Junior Suite)
Hilton Executive Suite - £559 / 287,020 pts

Good grief - these jerks don't even say 'Stick 'em up' as they rob you! Am I missing something? Do these look about normal rates?

I always tick the government rate box - i get for a random date in Feb - same rooms at 233 255 278 323 368 413 . there are advance purchase rates too but not as good as gov rates

 

[Cruiser Elite]

Oh shoot I should have included dates - June 14 to 18 - sorry.

 

[drross]

and there are also some points and pay rooms available then too

 

[drross]

Oh shoot I should have included dates - June 14 to 18 - sorry.

wow. must be sometime on in London. those dates Gov rates aren't that great and no points and pay available.

 

[Cruiser Elite]

wow. must be sometime on in London. those dates Gov rates aren't that great and no points and pay available.

AFF London dinner!

 

[drross]

i've stayed Trafalgar London previously. Great location and funky Hotel. better rates for those dates