Express pass for JQ flights

[Austman]

Let's have a look. https://www.qantas.com.au/fflyer/dyn/program/statusPrivileges,

Privileges are subject to change and unless otherwise stated, these privileges are not available on flights that are operated by another carrier including Jetstar, even if you have a QF flight number on your ticket, unless otherwise stated.

Yes. That seems to cover it.

Problem is I can't seem get to that link via any path from the qantas.com home page. I always wind up at https://www.qantas.com.au/fflyer/dyn/flying/tier-benefits where that information is missing.

Like: Home --> Frequent Flyer --> Flying Qantas and Partner Airlines --> Flying Qantas and Jetstar --> Tier Benefits

But it's there somehow!

 

[Cool Cat Phil]

JQ international express boarding passes are given at check-in ( only for those passengers in J) for the Outbound Australian security line & onboard the flight (again for those seated in J) for entry into Australia.

In other words, status means nothing for obtaining a JQ express boarding pass, it's the cabin booked in that determines eligibility for a JQ express boarding pass.

 

[Austman]

JQ international express boarding passes are given at check-in ( only for those passengers in J) for the Outbound Australian security line & onboard the flight (again for those seated in J) for entry into Australia. In other words, status means nothing for obtaining a JQ express boarding pass, it's the cabin booked in that determines eligibility for a JQ express boarding pass.

Express boarding pass? This discussion is about security express lane departure cards. And not about what JQ gives at check-in - although QF CL status might indeed matter it seems. It's about if QF should give them (where they easily can).

 

[JessicaTam]

I have had mixed results asking for an express pass from the J lounge before a JQi flight. Sometimes "Sure", other times "Sorry, they are a different airline".

Consistently inconsistent.

 

[medhead]

There seems to be a bit of confusion here. I've expressed a couple of emotions in this thread. Neither of which has been disappointment. I also don't think I've said I actually needed the express pass.

I'm referring to the welcome pack, not the website. The welcome pack - the statement of intent - The Vibe of the thing. Perhaps I should be disappointed that the vibe of the thing makes me feel cynicism and frustration at the corporate weasel words. (Strangely enough, a situation that many seem to accept). The fact remains the welcome pack wording is Qantas' statement of intent, it is the first opportunity that Qantas use to tell me what platinum means. Referring back to the website is somewhat irrelevant, when discussing the opening gambit from Qantas.

In any case, it seems some people are overstating with this whole "refer back to the website" thing. The welcome pack actually says "For full details visit qantas.com/platinum". There is nothing in those words that suggests the welcome pack does not provide an accurate outline of the benefits of platinum. There is nothing that says check the website where there is a different set of benefits that don't actually match the words in the welcome pack. Isn't there some sort of terminology for things where the tell you one thing upfront, but we later find the opposite is the true situation? Is that called deceptive conduct?

Anyway, sorry for trying to discuss the vibe of the thing. Thank you for all the references to the Terms and Conditions.

 

[Austman]

The welcome pack actually says "For full details visit qantas.com/platinum"

And that links to https://www.qantas.com.au/fflyer/dyn/flying/tier-benefits#benefits-of-platinum which doesn't have all the limitations stated.

And in any event, why can't QFi hand over an express pass to their WP and above members who are flying on a "qantas group airline" when the benefits imply it and it's so easy to do?

 

[TomVexille]

And that links to https://www.qantas.com.au/fflyer/dyn/flying/tier-benefits#benefits-of-platinum which doesn't have all the limitations stated.

And in any event, why can't QFi hand over an express pass to their WP and above members who are flying on a "qantas group airline" when the benefits imply it and it's so easy to do?

Because you have made it sound far too simple

 

[snabbu]

I had an interesting experience with the Qantas Group before a JQ flight MEL-SIN. I popped into the F checkin suite, mentioned I was flying JQ, flashed the platinum QFF card and asked for an express pass.

You must be one of the very few WP's that don't have a pile of these express passes stashed away in a drawer. I've seen threads where people have sent a few of them out in the mail to travelers without.

 

[medhead]

You must be one of the very few WP's that don't have a pile of these express passes stashed away in a drawer. I've seen threads where
people have sent a few of them out in the mail to travelers without.

I did have a usable express pass. But doesn't hurt to ask.
Still as a mainly domestic flyer I don't have piles of express passes.

 

[medhead]

Just reviewed the QF.com website for FFs and - under benefits and "At the Airport" - there are distinctions drawn between travelling Qantas and travelling oneWorld.

Specific benefits of flying EK as WP are called-out at the bottom of the Qantas benefits - including Express Immigration; no mention of JQ.

Not sure how specifically mentioned benefits for EK has any bearing on benefits with JQ. Especially as JQ is part of the Qantas group not part of EK.

The welcome pack is a summary of the rules and benefits, and references the full details available at Qantas.com.

Qantas .com outlines tier benefits when flying Qantas and/or oneworld partners. Lounge access has it's own set of rules regarding admission.

Qantas .com defines Qantas, Jetstar and Qantas Group separately. Qantas = 'Qantas Airways Limited ABN 16 009 661 901', (that therefore includes QFi and QFd and excludes Jetstar)

Finally getting back to this point. I can't find these definitions that you mention. Perhaps a link might be useful.

Googling ABN suggest that it belongs to the top of the entire Qantas Group.
Historical details for ABN 16 009 661 901 | ABN Lookup

We also get monthly stats for the Qantas Group when looking for that ABN. https://www.qantas.com.au/infodetail/about/investors/trafficStats/May2012.pdf

Even Qantas Freight Pet pack. https://www.qantas.com.au/cargo/pdf/PRO_0021-australian-domestic-pets.pdf

This page: https://www.qantas.com.au/fflyer/dyn/program/statusPrivileges, says this:

There you go (not sure how I missed that!). And the 'welcome pack' refers back to Qantas .com for full details.

Those quotes/statements resolve the definition that 'Qantas' = both QFi and QFd as raised earlier by medhead. And the complimentary QC membership covers JQ lounge access (separately from the tier benefits table).

Such a shame that isn't the page to with the welcome refers. You probably missed it because that is a completely different page. Don't let the detail get in the way?

You've made this claim about a definition, why no link?

 

[BD1959]

Not sure how specifically mentioned benefits for EK has any bearing on benefits with JQ. Especially as JQ is part of the Qantas group not part of EK.

Benefits for non-OW airlines (common to both EK and JQ) are specifically listed. It's quite easy to understand if you read what I posted.

Regards,

BD

 

[medhead]

Benefits for non-OW airlines (common to both EK and JQ) are specifically listed. It's quite easy to understand if you read what I posted.

Regards,

BD

You must be reading a different page to the one you linked. There are is no separate listing for non-OW airlines. There is a listing for EK only, which tells us nothing about JQ.

 

[MEL_Traveller]

Finally getting back to this point. I can't find these definitions that you mention. Perhaps a link might be useful.


You've made this claim about a definition, why no link?

The Qantas Frequent Flyer terms and conditions, including the defintions can be found on the Qantas website: https://www.qantas.com.au/fflyer/dyn/program/terms

'Qantas' is defined via its ABN. Jetstar has a different ABN to that of Qantas.

The full list of Jetstar and affiliate ABNs are these, and are stated on the homepage of the JQ website:

Jetstar Airways Pty Ltd, ABN: 33 069 720 243.
Jetstar Asia Airways Pte Ltd, BRN: 200403570D.
Jetstar Regional Services Pte Ltd, BRN: 201229688K. Singaporean Travel Agent License No. 02495
Jetstar Japan Co., Ltd. Jetstar Holidays K.K. Commissioner of Japan Tourism Agency Registered Travel Agency No. 1829
Jetstar Pacific Airlines, BRN: 0301103030

The welcome pack only provides a summary of the benefits. Full details must be sourced by reading the QF website. QF's position that platinum members are not entitled to an express pass when travelling economy on JQ services appears consistent with their website.

 

[esseeeayeenn]

If one was to become really technical about the identification of Australian corporate entities, according to the Corporations Act the relevant identifier is the ACN, not the ABN.
ABNs are creatures of the new tax system (GST) law, not corporations law, and can relate to all sorts of entities.
Though in the case of a company its 9 digit ACN will usually be incorporated (pardon the pun) into its ABN by the addition of a further, initial two digits.

 

[Christoo]

I know this topic has been done to death, but I have strong views on the matter.

My issue is primarily with Qantas whiteanting their international offerings by pulling out of routes or reducing their frequency for JQ to step in.
With this being the case you aren't giving me the choice to purchase your premium product, so you shouldn't penalise me for flying JQ.

I also think that QF is trying to have it both ways, if you won't give all QF benefits to a flyer on a JQ flight, then don't sell the JQ flights through your website alongside QF Flights.