P1 Fail

[opusman]

If I didn't have the flight numbers memorised, I'd just move my mouse to the flight number...

Obviously that is how one can tell the aircraft type. Same as with domestic you can tell if it's a 737 or a 320.

But they are clearly not sold as different products.

 

[TomVexille]

No, I don't do Y. But one or two seats aside, the seating is identical. They are sold as the same product. QF are not going to turn around and tacitly admit they're not (otherwise everyone who got bumped to a 747 could presumably ask for compensation).

If you don't do Y, how could you possibly know that the seating is identical?

For those of us who do have to fly in Y more than we like to, there's work that goes into getting the right seats so you might have the smallest semblance of comfort on a long flight. Also the a380 is more comfortable than the 744 (still love the 747 ), little things make a difference over 14 hours. There's a reason that airlines have stated that people are willing to go out of their way or pay a premium to fly on an a380.

 

[opusman]

There's a reason that airlines have stated that people are willing to go out of their way or pay a premium to fly on an a380.

If anyone was going to charge a premium for a 380 it would be QF, and yet they don't...

 

[medhead]

I doubt there are 400 P1s on any flight. No need for 400 simultaneous calls. The P1service team are supposed to be there to look after P1 members not other passengers. Other passengers are looked after by other parts of Qantas.

OK, but there has to be some order of priority of making the calls. They can't make 400 calls simultaneously. I'd suggest a P1 travelling in F should be the first one called. Then other pax in F. All these pax should get absolute priority because their class of service disappeared on the subbed aircraft.

Then a P1 in J. Then other pax in J (WP, then SG, then PS, then NB, then other).

Then a P1 in W. Then other pax in W.

Then a P1 in Y.

So the OP - travelling in Y - would have been a fair way down the priority list.

And that's only if you believe that every pax should be contacted, in a situation when the only thing that changed was the aircraft type - flight number, departure date and time, seat class, seat type all stayed the same.

 

[ABC1]

Wrong!

If there is an A380 in Manila, then there should not have been two simultaneous charters, leaving the Flagship route to be sacrificed due to lack of contingency / reshuffling options.

You can certainly argue whether there should be a level of contingency (idle aircraft are a waste of money), but it is axiomatic that the charters have indeed affected ops.

Even if it was unplanned

If there hadn't been two charters there would have been a QF1 on the Sunday and a QF 11 on the Monday.. what difference would it have made? What the airline should knock back charters? Every airline does it.

You flew after these aircraft had departed. This was unforeseen. The A380 you were meant to travel on broke down.. How could to aircraft on the other side of the world help you?

 

[TomVexille]

If anyone was going to charge a premium for a 380 it would be QF, and yet they don't...

Their mistake then. That being said, QF are routinely the most expensive to fly out Australia on the routes I want.

 

[blackcat20]

I'd certainly pay a premium to fly the A380 over the 747. The latter gives me a thumping 14 hour headache, the A380 does not. So while the seating might not be too different (barring the upstairs cabin), I certainly have a preference, as do others. And I dont see why a P1 shouldnt be notified of such a change, given its a stated perk of program.

 

[wandering_fred]

My memory may be going strange, but I thought I recalled that the A380 and the B787s had a higher internal cabin pressure when compared with older generations of aircraft. For some (many) people that small difference makes a much more comfortable flight. So yes, even if the seats and service are the same, there is a difference in the flights. That QF prefers not to highlight that difference... Oh well...

QF markets the P1 status as their "best". I wonder what the reaction of a CX Diamond (or Diamond Plus) would have been if one of their 77Ws (say on the way to Sydney) had been subbed with an A330? Impressions (and that is what is important in MARKETING) suggest a much more pro-active approach would have been followed. And the length of this thread suggest that the IMPRESSIONs of the value of Qantas P1 status has taken a hit. Will QF attempt to repair it?

People might find there are multiple airlines serving Australia while they are wandering (And the service and facilities on the AA 77W may surprise a few)

Fred

 

[knasty]

Maybe the.existing profile preference of window/aisle needs to be expanded to Boeing/Airbus/I don't care so long as it has beer and wine to help me forget where I am.

 

[Princess Fiona]

Maybe the.existing profile preference of window/aisle needs to be expanded to Boeing/Airbus/I don't care so long as it has beer and wine to help me forget where I am.

Actually this isn't a bad idea at all.
Perhaps the SST could have P1s submit a profile of themselves (if they can't fathom that out from the flights/seats/routes you've already flown). Seat preference in each cabin, aircraft type etc.

 

[Flying mermaid]

People might find there are multiple airlines serving Australia while they are wandering (And the service and facilities on the AA 77W may surprise a few)

Fred

We flew an AA A321T in F between JFK and SFO a few months ago and yes was very impressed with everything - flat beds, all aisle access and good food and service - for a domestic flight it was absolutely up there, so maybe I should add AA to my exploratory list for International

 

[boomy]

They were probably too busy calling the people with actual disruptions and inconveniences.

Part of SST job is monitoring flights of P1s. The whole propose of this tier is personal service, regardless of how major the disruption is. There should not be such excuses as "too busy" at this level.

I know the good people in SST are capable of providing an excellent service in situations like the OP's but this time it was a clear case of service fail.

 

[serfty]

They were probably too busy calling the people with actual disruptions and inconveniences.

I consider the OP had an actual disuption and inconvenience.

There is a big difference between 32A on a 388 and 43A on a 744 (side storage for example).

 

[mannej]

I consider the OP had an actual disuption and inconvenience.

There is a big difference between 32A on a 388 and 43A on a 744 (side storage for example).

Side storage is nice with 32A, but it is definitely needed due to the size of the overhead bins above the row.

 

[maninblack]

Sorry, I can't reach my wallet, it's too far away!
View attachment 54699

Be sure it's yours else you might lose your hand!

 

[Anna]

I consider the OP had an actual disuption and inconvenience.

this time it was a clear case of service fail.

It is one thing for the OP to ring up and tell the SST that he was unhappy with the aircraft change and ask to be moved to a different flight. I agree that is something that QF should offer to WP1, on request.

It is completely another thing for the OP to expect the SST to anticipate and proactively deal with him being unhappy with the aircraft change when the aircraft type was the only thing that changed. I think that is expecting way too much and is simply unreasonable.

 

[boomy]

It is completely another thing for the OP to expect the SST to anticipate and proactively deal with him being unhappy with the aircraft change when the aircraft type was the only thing that changed. I think that is expecting way too much and is simply unreasonable.

The SST should have informed the OP about any aircraft changes and make sure they get the best seat possible on the new aircraft, regardless to class of travel.

 

[pjm99au]

I'm not weighing into the specifics of this debate but the SST do get it right more times than not

 

[trippin_the_rift]

It is one thing for the OP to ring up and tell the SST that he was unhappy with the aircraft change and ask to be moved to a different flight. I agree that is something that QF should offer to WP1, on request.

It is completely another thing for the OP to expect the SST to anticipate and proactively deal with him being unhappy with the aircraft change when the aircraft type was the only thing that changed. I think that is expecting way too much and is simply unreasonable.

I think you have it around the wrong way.
When you're a top customer with any business - it shouldn't be your job to chase up anything. By P1/SST not pro-actively monitoring the changes I view this as not doing their job and is entirely unsatisfactory. Even more so when the change negatively impacts on the customer experience.

I should disclose the OP has reached out to me to create a script/program that would solve the problem of being moved to a ****ty seat.
If I can fix the problem with a few days of programming - what does it say about a department/s that has known about this problem for YEARS, has near unlimited resources and access to all the data it could ever need? I call this a massive failure.

fyi: if anyone else is interested in a service that will automatically select & move you to the best seat possible - every time, even after aircraft swaps and will do it before QF has a chance to take any action; shoot me a PM. It won't be free but it will do what SST cannot.

 

[maninblack]

I'm not weighing into the specifics of this debate but the SST do get it right more times than not
View attachment 54712

Because you got a boarding pass? That's pretty much a basic isn't it, P1 or not!