Austman
Established Member
- Joined
- Sep 21, 2007
- Posts
- 4,367
- Qantas
- Platinum
I had a check-in experience at Emirates MEL the other day. I was flying on a QF flight number in Y but as a WP could check-in at the EK first class desk with up to 50 kgs free checked luggage.
I was travelling with one piece of carry-on luggage only. Not even a second item. It was within the allowed size. But it weighed more than 7 kg.
The EK first class check-in made me weigh the bag and then refused to allow it.
Ok, it was above their 7 kg published limit. But why refuse it? It was within the allowed size and way below the 18 kg (and sometimes no limit) that many airlines allow. I wasn't trying to save money - I still had 50 kgs of checked allowance. And there were are no real safety concerns - even JQ, until recently would have allowed it (10 kg).
But the check-in staff, after making a phone call, stuck to their rule and refused to give me a BP. I was about to walk away to remove a few personal items from the bag and then check it in when another staff member from the service desk came over with a stamped bag tag and said they'd allow it this time but only because Y class was not very full.
It was a nice gesture but the reason seemed wrong. Even if the bag had been only 7 kg - it would have stayed exactly the same size and have taken up the same space in the cabin and it would have been allowed on a 100% full in Y flight.
I can understand carry-on piece and dimension limits. I can understand that some airlines want to make money by forcing a passenger to pay for checked baggage. I can understand a safety related weight upper limit (generally 18 kgs internationally). But in my situation none of these applied.
If I had been on QFd in the same situation, I'd have just made my 1 carry-on into the allowed 2 carry-ons (each then below 7 kg). But this was not QFd and 2 carry-ons are not allowed on EK in Y class (or on QFi either it seems).
Sometimes I think check-in staff (especially first class) need to be a bit more flexible when it's obvious a passenger is not trying to avoid fees and wouldn't even be in the rejection situation on other airlines.
But rules are rules I guess.
But why the 7 kg limit? Everything I've read suggests it has pretty much nothing to do with safety.
Some links:
Information About Airlines
Rules for Carry-On Luggage Size | USA Today
I was travelling with one piece of carry-on luggage only. Not even a second item. It was within the allowed size. But it weighed more than 7 kg.
The EK first class check-in made me weigh the bag and then refused to allow it.
Ok, it was above their 7 kg published limit. But why refuse it? It was within the allowed size and way below the 18 kg (and sometimes no limit) that many airlines allow. I wasn't trying to save money - I still had 50 kgs of checked allowance. And there were are no real safety concerns - even JQ, until recently would have allowed it (10 kg).
But the check-in staff, after making a phone call, stuck to their rule and refused to give me a BP. I was about to walk away to remove a few personal items from the bag and then check it in when another staff member from the service desk came over with a stamped bag tag and said they'd allow it this time but only because Y class was not very full.
It was a nice gesture but the reason seemed wrong. Even if the bag had been only 7 kg - it would have stayed exactly the same size and have taken up the same space in the cabin and it would have been allowed on a 100% full in Y flight.
I can understand carry-on piece and dimension limits. I can understand that some airlines want to make money by forcing a passenger to pay for checked baggage. I can understand a safety related weight upper limit (generally 18 kgs internationally). But in my situation none of these applied.
If I had been on QFd in the same situation, I'd have just made my 1 carry-on into the allowed 2 carry-ons (each then below 7 kg). But this was not QFd and 2 carry-ons are not allowed on EK in Y class (or on QFi either it seems).
Sometimes I think check-in staff (especially first class) need to be a bit more flexible when it's obvious a passenger is not trying to avoid fees and wouldn't even be in the rejection situation on other airlines.
But rules are rules I guess.
But why the 7 kg limit? Everything I've read suggests it has pretty much nothing to do with safety.
Some links:
Information About Airlines
Rules for Carry-On Luggage Size | USA Today