Flying mermaid
Senior Member
- Joined
- May 20, 2011
- Posts
- 6,125
- Qantas
- Platinum
I thought this was quite funny and wondered if it was a known problem.
I had booked an award flight for Master FM MEL- CBR return. he decided it would be nice to spend a few days in Melbourne before returning to the States, so asked me to change the return flight. This is easy thought I and went into the booking, changed the date, there was another award flight available, so selected that. Then I went to the payment and it asked for 3,500 points as expected plus 12c! Ok I thought 12c is a bit silly, but when you are struggling every cent counts, so pulled out the CC to pay (no ability to use more points to pay the 12c).
Tried two different CC to no avail. Kept coming up with a message saying I had to use the same form of payment as used initially.
At this point I gave up, phoned the magic platinum line, where it was very rapidly done for me, 3,500 points taken and I was told there shouldn't have been a 12c charge!
I had booked an award flight for Master FM MEL- CBR return. he decided it would be nice to spend a few days in Melbourne before returning to the States, so asked me to change the return flight. This is easy thought I and went into the booking, changed the date, there was another award flight available, so selected that. Then I went to the payment and it asked for 3,500 points as expected plus 12c! Ok I thought 12c is a bit silly, but when you are struggling every cent counts, so pulled out the CC to pay (no ability to use more points to pay the 12c).
Tried two different CC to no avail. Kept coming up with a message saying I had to use the same form of payment as used initially.
At this point I gave up, phoned the magic platinum line, where it was very rapidly done for me, 3,500 points taken and I was told there shouldn't have been a 12c charge!