MEL_Traveller
Veteran Member
- Joined
- Apr 27, 2005
- Posts
- 27,833
I considered different words to encapsulate my feelings... and 'greed' seemed the best fit.
Why 'greed'? because they only have a limited number of awards... the seats they can't sell or don't expect to sell.
but they keep upping the price of those seats... either through fuel surcharges, or devaluing the points you earn in order to redeem the seat.
they encourage members to spend far and wide... without necessarily explaining the high fees and charges. or limited availability. And in some cases when members do finally redeem an award, qantas can at a whim withdraw the service and basically tell you 'tough luck' (I'm thinking here about withdrawal al F to hkg).
We have gone from an 'reward' program, to what is pretty much a 'co-payment' program.
Cant redeem an award on line? call us and pay $60 to book it. Is qantas unique in imposing that fee? I think it might be. Greed? feels like it to me.
Why 'greed'? because they only have a limited number of awards... the seats they can't sell or don't expect to sell.
but they keep upping the price of those seats... either through fuel surcharges, or devaluing the points you earn in order to redeem the seat.
they encourage members to spend far and wide... without necessarily explaining the high fees and charges. or limited availability. And in some cases when members do finally redeem an award, qantas can at a whim withdraw the service and basically tell you 'tough luck' (I'm thinking here about withdrawal al F to hkg).
We have gone from an 'reward' program, to what is pretty much a 'co-payment' program.
Cant redeem an award on line? call us and pay $60 to book it. Is qantas unique in imposing that fee? I think it might be. Greed? feels like it to me.
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