Upgrade/Change Reward Tickets

[Ben6]

Sorry in advance if this should be easily found in either AFF or Krisflyer website - I have looked but can't locate.

I have (stupidly) booked reward J flights as follows: MEL-SNG-SGN and then home TPE-SNG-MEL. I tried to look up F class at the time but said no availability and offered the J Class. I now understand that I could have phoned the call centre and booked mixed class (at F rates) and still received the 15% discount for the full flight, not by sector.

I have checked online and there is availability on the F class for my home (SNG-MEL) leg. I hold my points in Amex MR and transfer into the program I need at the time. If I transfer the points first, is there any point calling SQ and trying to upgrade to F and making up the points difference? I calculate the difference would be 17,000 points which I would do in a heartbeat as an F class virgin!

 

[Cruiser Elite]

YES make sure you have sufficient pts in your KF account then call them - they will still honour the 15% disc as mixed class cannot be booked online? this should be straight forward - report back - if you have a prob I will pm you a manager to seek out - but you should not have a prob provided there is F availability.

 

[Ben6]

YES make sure you have sufficient pts in your KF account then call them - they will still honour the 15% disc as mixed class cannot be booked online? this should be straight forward - report back - if you have a prob I will pm you a manager to seek out - but you should not have a prob provided there is F availability.

Ok, called the call centre and was told I could upgrade the flight home but would use 40,250 points and an extra SDG$360. With no experience in this I didn't want to argue but it seemed too much on both counts. Here's what I calculated:
Redeemed flight took 46,750 points
F Reward from Taiwan to Melb would be 75,000 minus the 15% = 63,750
Difference = 17,000

I have no idea how to calculate the taxes but really want expecting much cost at all, based on other J/F tax comparisons I've done.

I've double checked and there are saver F redemptions currently available.

Have I done this right before I call back to press the point?

 

[Cruiser Elite]

YES your calculations look correct to me - your original bookings were 2 ow J Savers right? Not one ret J Saver?

If YES - then call back and walk them through the figures - F taxes over J should only be a few dollars certainly not the figure they quoted you - try again and report back. You are calling KF on 02 9350 0203 right?

 

[Ben6]

YES your calculations look correct to me - your original bookings were 2 ow J Savers right? Not one ret J Saver?

If YES - then call back and walk them through the figures - F taxes over J should only be a few dollars certainly not the figure they quoted you - try again and report back. You are calling KF on 02 9350 0203 right?

Thanks so much Cruiser Elite, yes the original booking were OW J Savers. I've transferred the points required from my Amex MR and will wait until they hit my Krisflyer account before I tackle them. Fingers crossed as I'm very excited about the prospect of my first F flight!

 

[Cruiser Elite]

YES do not bother to call them until your pts balance will cover what you are trying to achieve.

 

[Ben6]

OK, 2nd try failed as well. CS stated that there is no F Saver seat available from Taipei to Melb, because the pool is different than from Singapore? I have a confirmed J all the way now and can see a Saver seat on the 2nd leg of the flight from SNG-MEL. She told me to keep checking for 1st class availability from TPE-MEL but this doesn't seem to be possible online. Should I keep pushing or does that sound correct?

 

[Cruiser Elite]

Dates? mmmmmmmmmmmmm

 

[Ben6]

Dates? mmmmmmmmmmmmm

I'm literally in the SQ Lounge for my out leg, board in 10 minutes!

Home leg is TPE-SNG Jun 10 14:25-18:50. Then SNG-MEL Jun 11 @ 10:40am

Should I try again in the Silver Kris lounge in Changi?

 

[Cruiser Elite]

Ben I have had experience before where I could not get F Saver PEK-MEL - but if I checked F Saver availability PEK-SIN then SIN-MEL as individual sectors it did indeed show availability on both - but there is a limit on combos - don't know any more than that.

I will PM you a managers contacts - call and ask for him - he will give you definitive response.

 

[Ben6]

Ben I have had experience before where I could not get F Saver PEK-MEL - but if I checked F Saver availability PEK-SIN then SIN-MEL as individual sectors it did indeed show availability on both - but there is a limit on combos - don't know any more than that.

I will PM you a managers contacts - call and ask for him - he will give you definitive response.

Thanks again Cruiser. This operator did seem to know what she was doing so losing hope I think. I'll try the manager but may have to concede this time and call it a 'learning experience'. I can promise you it won't happen again!

 

[Ben6]

End of the saga was "no dice". Apparently there needed to be an allocation of F seats on the Taipei-Melbourne route (which there was not), even though there was a Saver seat on the Sing-Mel leg showing. A little frustrating but I still enjoyed the J class SQ experience for the first time and still have the F class as a goal for my next appropriate trip!