Your rights when an aircraft is downgraded

[MEL_Traveller]

I have. My booking was through Amex Travel so I had to go through them. The put in a request to QF but the response came back negative. I actually feel that if I had booked directly, QF likely would have let me swap. However, I'm sure they won't deal with me as I didn't book directly.

Not really a massive deal, was just wondering what rights apply in this situation. I have my answer.

Ahh… yeah. That’s a key issue (problem).

 

[TheInsider]

I was hit with 2 downgrades MEL-PER where I booked A330 J and it was changed to a 737

The A330 times were not convenient.

Cancelled both flights, got a refund

Haven't flown QF since

Good luck with all those other wide body carriers flying J MEL-PER then.

 

[KSC]

As others of stated worth calling to see if you can change flight.
Other option is you could do a points upgrade to business if you have some spare. However I’m sure you would want the a330 business seat in that case .

 

[lovestotravel]

Good luck with all those other wide body carriers flying J MEL-PER then.

Yep that's right

Book a 737, get a 737 on VA

Easy

 

[mannej]

A couple of weeks back I got the dreaded flight at T-24 that my 13:30 A330 flight has been cancelled. Ended up on a 737 a couple of hours earlier but in Row 13 and a spare seat next to me which made a pleasant flight.

I guess it’s easier when a flight is outright cancelled instead of changed as you’ll then get the option of picking a flight that suits.

 

[Seat0B]

100% agree. Only reason I booked with them was to burn a travel credit.

these are becoming so problematic for me that I think I am going to let my card go.

 

[RichardMEL]

As others have said, QF have no reason to change the flight for no fee because of the equipment change. If schedule is the same it's just not a reason to do it - and sorry to say this - but specially in Y(yes I know the 1" extra pitch).

Now, a high status pax with a sympathetic agent in HBA *might* get some leeway, but even still. As far as QF is concerned it would be a voluntary change and thus incur a change fee/fare difference-if any situation.

And OK, it was bought through Amex, but I disagree that QF would have changed it if you booked direct.

Yes, it's very frustrating but you didn't purchase a seat from MEL to PER in an A330 specifically. You purchased a Y seat from MEL to PER on the flight scheduled at the scheduled time. All the rest is changeable (of course cabin class changes and schedule changes are different situations).