As a diamond member I do get emails sometimes from the Concierge welcoming me and asking me if they can help etc, and at times I do ask them for assistance. For the first time I received an email from HOTP where I'm a regular stayer enjoying usually suite upgrades and exec lounge access, know some of the staff well and thought oh they have a new HH person as in Syd like the wonderful Kelly, well the email said "we note your reservation was only guaranteed until 4pm 31 jan 14, please provide your credit card details or it will be cancelled. Now I usually arrive about 1630 and have always been aware that they only guarantee rooms until then, but I've never personally been contacted and told my reservation will be cancelled at 4pm, anyone else getting this Email?