Will I Ever Get Gold Status?

[ledj]

Thought I was going to get Gold status after my family flew Singapore Airlines in Sept, I waited for my status credits only to be told my promo fare didn't qualify.
No problem, I'll get 160 status credits for our family trip Per - Adl in Jan. When I double checked it was only going to be 120 status points, my error. That was going to leave me 20 short of gold.
I booked a quick weekend to Per - Mel.
Now I'm back from Adelaide, arrived 10th Jan, go to Velocity site.
Am I Gold, Nooooooooo, they are down until 13th and I lose 120 Status credits on the 12th.
Hopefully it will eventually happen!!!!

 

[bullerdude]

Thought I was going to get Gold status after my family flew Singapore Airlines in Sept, I waited for my status credits only to be told my promo fare didn't qualify.
No problem, I'll get 160 status credits for our family trip Per - Adl in Jan. When I double checked it was only going to be 120 status points, my error. That was going to leave me 20 short of gold.
I booked a quick weekend to Per - Mel.
Now I'm back from Adelaide, arrived 10th Jan, go to Velocity site.
Am I Gold, Nooooooooo, they are down until 13th and I lose 120 Status credits on the 12th.
Hopefully it will eventually happen!!!!

Given the system transition there is a chance that it will fail to bump you up to gold automatically - however as the status credits required to bump you to gold will have been earned before 120 expire on the 12th you should definitely have earned gold but it may have to be processed manually.

I would think velocity would be aware of these issues and will manually review stuff occurring during the transition, otherwise call them up late next week.

 

[ledj]

No Gold yet, still waiting. Lost 80 SC somewhere. Will have to call them.

 

[ledj]

On the phone now for over 30 mins, & on to the third person. Velocity can finally see from my 12 month activity that I should have 500 sc but sorry it has to be adjusted manually by another department. Give it 2-3 working days they said.
I've heard that before & it took 3 calls & 2 weeks to get my points. Grrrrrr

 

[ledj]

Received a call from Velocity within 2 hours saying they had upgraded my status to Gold. That was quick, must be a perk with Gold Status. Yay, now my family can enjoy the lounge.

 

[craven morehead]

Well done ! Enjoy your new status and the benefits :mrgreen: I just managed GOLD with QF last week myself