I made a missing points claim in December where I used the operating carrier flight number (which was the number printed on my boarding pass) instead of the codeshare airline and flight number that I'd bought it from/as. The claim was rejected very quickly, after 2 days I get an email saying "UNSUCCESSFUL - NO MATCH ON BOOKING NAME OF FLIGHT"
I then resubmitted using the codeshare marketed flight number from my eTicket, and a month later it's still under review, and QFF are still saying "may take up to 14 business days to process".
If they can reject the first claim so quickly for not using the correct codeshare flight number, why does it take them so long to process it when I use the correct ones?!
