Hi all,
Just to add to this thread I’m tearing my hair out trying to have credits applied for 2 BA flights in July and August. By a minor miracle I have boarding passes for both flights and a paper receipt from a heathrow ticket change which I have had to send on multiple occasions to QFF. QF have now somehow credited both flights as discount economy, but I upgraded both flights to business class by paying cash to make the fare change. The QF FF call centre have repeatedly tried to tell me these are classic upgrade rewards and aren’t eligible for points and status credits for business flights. I’ve read out the definition of what a classic upgrade reward is but they can’t seem to understand that these were paid with cash and don’t fit this definition and treatment under the QFF terms and conditions. Today I’ve asked BA for reissues of the ticket and letters confirming I’ve flown to see it that can help. I’ve also lodged complaints with QF as this is just ridiculous.
Any words of wisdom would be very much appreciated!
