Yes it does and all the balance was used up for this one itinerary. Just have to somehow get Qantas ff to get its act together.
BTW - I gave a frank feedback on the survey form since they asked me to provide feedback. I gave them rating 1 (extremely dissatisfied) explaining the unresolved issues and still unresolved after many follow-ups. Not that it matters to them but enough is enough and also I will not be recommending Qantas ff until they get their act together and provide a quality efficient resolution to issues. A mark of a good company is how they handle things when ...hits the fan... 
