When did Gold baggage allowance change?

[JohnK]

Apologies as I have obviously missed the "enhancement". Either that or I can't remember.

I was flying MEL-BNE last week and had golf clubs, bag and laptop bag with me. At check-in counter I asked to check-in the golf clubs and carry bag. Together they were <20kgs. She did take a while to get me on an earlier flight and print baggage tags and then asked me to wait.

Apparently a Gold on a Saver fare I am entitled to one piece only. She did override the fee but wanted to confirm with her supervisor. I was quite happy to take small carry bag on board but she said not to worry.

 

[totd]

Just to be sure, Saver or Saver Lite? You *should* still be getting an extra bag, even if only silver. If you were on a saver fare, my guess would be the agent was confusing saver with saver lite.

FWIW, The website has not changed... http://www.virginaustralia.com/au/en/plan/baggage/checked-baggage/

 

[JohnK]

I may have been on a Saver Lite fare. How do I check now? The check-in agent did not mention Saver Lite. She mentioned Saver.

But I think I remember those changes now when they introduced Saver Lite.

 

[totd]

Fare basis should be listed on your booking, ticket and boarding pass. Have a look here for what the codes mean. http://www.velocityrewards.com.au/content/Earn/Airlines/PointsEarn/index.htm#virginaustralia

 

[VRC]

John given that you posted on the other thread that your fare was $79 OOL-SYD I suspect you had a saver lite fare.
Receiving fly ahead, flexi meal, a couple of beers and the luggage for your $79 I think you received very good service and recognition of your gold status?

 

[JohnK]

Receiving fly ahead, flexi meal, a couple of beers and the luggage for your $79 I think you received very good service and recognition of your gold status?

I wasn't complaining.

I was a little confused about the baggage allowance as I had taken golf clubs and carry bag in the past and it was never an issue. I must pay attention more often.