calgarychris
Member
- Joined
- Dec 21, 2015
- Posts
- 263
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Hi,
I have the Accor Plus membership through Amex (squeaked in just under the line to get it). I definitely have a free night, confirmed via the website. My questions are:
1. If I book the free night and then cancel (well in advance, let's say months out for argument's sake) do I lose the free night or does it get put back in the system?
2. I am also unsure what they mean with the official documents section - if I reserve my complimentary night months in advance, is it locked in or does it somehow need to be available on the day of check in (what does that mean?).
3. Finally, I have platinum status through Amex, do the benefits still apply to a complimentary booking (in my case, the lounge access and late check out are of interest)
Thanks all!
The two policies are below:
Cancellation policy :No cancellation charge applies prior to 18:00 (local time), up to 1 day prior to arrival. Beyond that time, the first night will be charged.
Official documents to provide :Guest must be an Accor Plus member and must present a valid membership card at check-in. The Complimentary Night needs to be available and processed at the time of check in. If not, the member s rate of the day applies to the booking.
I have the Accor Plus membership through Amex (squeaked in just under the line to get it). I definitely have a free night, confirmed via the website. My questions are:
1. If I book the free night and then cancel (well in advance, let's say months out for argument's sake) do I lose the free night or does it get put back in the system?
2. I am also unsure what they mean with the official documents section - if I reserve my complimentary night months in advance, is it locked in or does it somehow need to be available on the day of check in (what does that mean?).
3. Finally, I have platinum status through Amex, do the benefits still apply to a complimentary booking (in my case, the lounge access and late check out are of interest)
Thanks all!
The two policies are below:
Cancellation policy :No cancellation charge applies prior to 18:00 (local time), up to 1 day prior to arrival. Beyond that time, the first night will be charged.
Official documents to provide :Guest must be an Accor Plus member and must present a valid membership card at check-in. The Complimentary Night needs to be available and processed at the time of check in. If not, the member s rate of the day applies to the booking.