Watch your refunds carefully for online cancellations

[Pushka]

I cancelled an award booking last week for 2 people. The points were refunded less the 6,000 fee pretty much immediately. The refund into the credit card took perhaps 2 days - but only half. I contacted the call centre which was answered quickly (WP) and the operator mentioned there is a known glitch when cancelling online that only 1 person's payments were refunded. The operator contacted ticketing and it is apparently sorted for me now but she said it was best to call up to cancel and the issue wouldnt happen - no assistance would be charged.

 

[Solid]

Thanks Pushpa, I noticed I seemed to be underpaid a recent cancellation but haven't followed up yet, will do so now!

 

[sanne]

This has happened to me three times. They know it's a problem but never fixed. Last time it happened a few weeks ago, it took 3 phone calls to get the refund on my card. I'm WP.

 

[Pleb Status]

Glitches in the customer's favour are generally fixed immediately but glitches in QF's favour can take weeks or even months to be fixed....

I remember the double charging of taxes issue on MASA bookings took at least six months for QF to fix.

 

[Pushka]

This has happened to me three times. They know it's a problem but never fixed. Last time it happened a few weeks ago, it took 3 phone calls to get the refund on my card. I'm WP.

They do indeed acknowledge they know about almost before you explain what's happened. I'll put something in the diary to check again later.

 

[serfty]

I never cancel an award online ... this dates back to issues I had over a decade ago.

 

[Pushka]

I never cancel an award online ... this dates back to issues I had over a decade ago.

Yes. Well. I know that now. Hence I warned others yesterday.