Vodafone to increase AMEX fee to 2.15% + GST from 1/7/12

[TtiGeR]

I setup DD with Vodafone recently for the 1K bonus promo. The CC processing fee was 1.1% same as Visa / MasterCard.

Received a surprising SMS from AUVODA just now with the following:

From Vodafone: Important notice about changes to AMEX payment process fee effective 01 July 2012. If you choose to pay your bill with an AMEX credit card, a charge of 2.15% + GST of total bill amount will apply

Guess it's the time to change provider...

 

[Moopere]

Yep. I use Telstra pre-paid, they accept almost any form of payment including Amex and Diners, no surcharge.

 

[Daver6]

I got the same text.

I do note that on their website that state the Amex fee is 2% plus GST. See vodafone australia, help and support, Payment Processing Information - Vodafone Australia

 

[simongr]

I got the same text.

I do note that on their website that state the Amex fee is 2% plus GST. See vodafone australia, help and support, Payment Processing Information - Vodafone Australia

No they don't - this is the wording from the link that you provided:

Yes. There are payment processing fees* associated with different credit cards. These fees are 1% + GST for Visa, MasterCard and AMEX and 2% + GST for Diners Club.

 

[Daver6]

I sit corrected

 

[ChrisFlyer]

Their site is still showing the fee as 1% + GST (1.1%). This is on their info pages, 'Direct Debit' and 'Pay by credit card' pages... let's hope they forget to actually change it or that they've changed their minds! Haha

 

[SeaWolf]

You can do it with any of the prepaid services by buying the vouchers at Coles or Woolworths (it's very quick if you use the self-service machines to do it). If you have an AMEX card that gives you 3 points per dollar on supermarkets then you're getting 3 points per dollar on your phone bill.

 

[moa999]

and here was me thinking the reduction in Amex earn rates for utillities might result in the Amex surcharges disappearing

 

[BAM1748]

Why does this not surprise me from vodafone. :mrgreen:

 

[yohy?!]

In case you need more reasons to ditch them....Vodafail.com - Looks like Vodafail to me.

 

[oz_mark]

It is apparently increasing 25 July.

 

[wxxnxs]

You can do it with any of the prepaid services by buying the vouchers at Coles or Woolworths (it's very quick if you use the self-service machines to do it). If you have an AMEX card that gives you 3 points per dollar on supermarkets then you're getting 3 points per dollar on your phone bill.

How do you pay your phone bill with prepaid voucher? Vodafone online payment doesn't not have that option or maybe I misunderstand your point?

 

[lobo76]

Just got the SMS saying the change will occur July 25th, including a link to a website that still has the old fee structure. Muppets.

 

[ChrisFlyer]

Just got the SMS saying the change will occur July 25th, including a link to a website that still has the old fee structure. Muppets.

The first link has the new fee, while the second link has the old fee... Interesting that the new fee is higher than Diners (and also higher than Optus and Telstra). Also interesting is the reasoning they provide:

The surcharge of 1% of the payment value (plus GST) only partially absorbed our cost to process these payments. The increase to 2.15% of the payment value (plus GST) will cover the full charge incurred by us to process payments made by American Express.

Perhaps they were following the "no differential surcharge" rule while they were an MR partner, and have now decide otherwise... Saying that, I'm tempted to over-pay my account before the change to avoid the fee increase (for a few months anyway)!

 

[SeaWolf]

How do you pay your phone bill with prepaid voucher? Vodafone online payment doesn't not have that option or maybe I misunderstand your point?

Sorry, I meant if you had a prepaid service, rather than a postpaid contract.