Hi all,
I'm new to AFF, but I recently booked a Virgin ticket from Auckland to Las Vegas on Virgin in Business Class for $1330 NZD and they stated it was a mistake fare and that they will not honor it. They have given me the option of either cancelling it or downgrading to coach (when other coach tickets are actually cheaper).
They notified me about this a week after cancelling and others too.
I've filed a complaint with the DOT in the US. Is there any suggestion who to file with in Australia? I'm Sydney based and a Platinum with Virgin if that makes any difference.
They have made it clear they will not honor it as it was a mistake - but Delta had the same exact fare for sale and they are honoring it. Also, if it was a mistake - how is it that Delta had the exact same fare on their ticket stock?
Thanks in advance!
I'm new to AFF, but I recently booked a Virgin ticket from Auckland to Las Vegas on Virgin in Business Class for $1330 NZD and they stated it was a mistake fare and that they will not honor it. They have given me the option of either cancelling it or downgrading to coach (when other coach tickets are actually cheaper).
They notified me about this a week after cancelling and others too.
I've filed a complaint with the DOT in the US. Is there any suggestion who to file with in Australia? I'm Sydney based and a Platinum with Virgin if that makes any difference.
They have made it clear they will not honor it as it was a mistake - but Delta had the same exact fare for sale and they are honoring it. Also, if it was a mistake - how is it that Delta had the exact same fare on their ticket stock?
Thanks in advance!