Virgin Australia's Manila call centre closed [expect longer delays]

[AIRwin]

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COVID-19 information hub

travel.virginaustralia.com

 

[Melburnian1]

I haven't looked up media but was told that the Metro Manila 'lockdown' has been or is to be extended for another couple of weeks. This may mean call centre staff continuing to work from their homes. Not ideal.

 

[maroonone]

I rang call centre this morning and afternoon and on both occasions got a message that due to unexpected difficulties call centre is closed and then disconnected.

 

[Melburnian1]

I rang call centre this morning and afternoon and on both occasions got a message that due to unexpected difficulties call centre is closed and then disconnected.

Given that staff are returning to offices in Metro Manila, could it be that they're transferring operations from staff being at home with laptops back to the office setting? Or that VA's administrators have not paid a bill due?

 

[Mattg]

Seems to be back up and running this morning?

 

[maroonone]

Yeah got through after 48 minutes on hold

 

[Mattg]

I called just before and waited 40 minutes on hold.

 

[Mr Pumblechook]

I called just before and waited 40 minutes on hold.

Lucky! I just spent 1 hr 20 mins on hold, got through, then was put on hold while my details were confirmed and got disconnected I'm trying again because now the whole experience has become hilarious