A few weeks ago some of you may recall I went on a live-feed tirade trying to get an upgrade on a DOH-SYD sector which was a farcically terrible effort. ~8 hours minimum over several days, at which point, I gave up.
At the last stage, there were still 4 reward seats available in J and the agent was briefly elated when it finally successfully appeared to go through and briefly showed in the reservation. She put me on hold to process payment of the points during which time I even managed to select seats in J... but then she came back and said the system threw a final error when actually attempting to deduct points for payment. I also noticed the reservation had defaulted back to Y (but the seat map still showed us in J; so needless to say, I didn't touch them but assumed the system would sweep us out soon enough).
The error was ultimately "guessed" to be a result of my being Plat and my travelling partner a Silver but we were travelling on a Choice fare for which upgrades are limited to Gold and above. (I suppose I took for granted that like with Economy X, everyone on the reservation would receive the benefit as long as I was Plat.) Despite several follow-ups, the Manila team could not get an answer from Australia to confirm that as long as one person travelling (and in this case, also the one using the points for the upgrades) was Gold or above, everyone in the reservation could upgrade if space was available.
I then noticed a day or two later that on the QR website, the reservation summary showed that sector in J. QR's website doesn't show your seats on the VA native flight number so I couldn't confirm those.
I gave up and decided to just see what happened next April.
Yesterday, two weeks after my last attempt to resolve the issue and without warning or further communication, a new e-ticket arrived from VA and the points were deducted.
Okey dokey. Don't look a horse in its mouth, I suppose. Q-Suite, ahoy.