Flew from Melbourne to Frankfurt late March on Qatar metal with VA flight numbers with Gold Velocity in economy. Melbourne and Doha were great and both locations new the partnership and privileges.
Not a good experience on the return flight at Frankfurt. Qatar check-in looked at my Velocity Gold card for a few minutes and said, no good. "We dont work with
Virgin Australia. You have no privileges, no lounge, no priority". Word for word. Would not even tell me where lounge was to check for myself. Asked them to check again as I was accepted in MEL and DOH, but no.
No problem in DOH with lounge access on return.
Very disappointing and embarrassing. Can't believe not all Qatar staff know of the partnership, and the stubbornness by check-in staff not to go and double check.
Hope others have a better experience in Frankfurt in the future