- Joined
- May 23, 2012
- Posts
- 107
Hey All,
Might be a trap that could only be fixed by calling, detailed below.
Was booking an intra-european Virgin Atlantic reward seat on KLM metal in euro- business (9000pts + ~€29) per person for 2 adults and 1x child (>2yrs, in seat).
Checked and triple checked seats available before transferring Amex points across and went through the process on the website and …. Error, seats not available after hitting the final payment button. Tried again on website and in app and still no go, I’m thinking I’ve lost all these points I have no other use for in VS, as needed this specific flight grrrr.
Rang up via the US toll free number (free on Skype) and got a very helpful agent who could see the seats and went through the booking and it was all sorted easily.
He said he had to charge the child at adult taxes then refund the balance back to what a child would be charged, I think this could have been why it was failing online? But didn’t ask if it was and why he had to do it that way
Anyway, if anyone runs into that issue with a child on the booking give them a ring!
Might be a trap that could only be fixed by calling, detailed below.
Was booking an intra-european Virgin Atlantic reward seat on KLM metal in euro- business (9000pts + ~€29) per person for 2 adults and 1x child (>2yrs, in seat).
Checked and triple checked seats available before transferring Amex points across and went through the process on the website and …. Error, seats not available after hitting the final payment button. Tried again on website and in app and still no go, I’m thinking I’ve lost all these points I have no other use for in VS, as needed this specific flight grrrr.
Rang up via the US toll free number (free on Skype) and got a very helpful agent who could see the seats and went through the booking and it was all sorted easily.
He said he had to charge the child at adult taxes then refund the balance back to what a child would be charged, I think this could have been why it was failing online? But didn’t ask if it was and why he had to do it that way
Anyway, if anyone runs into that issue with a child on the booking give them a ring!
