Velocity's web nightmare

[hi5]

Monday 28th I have transferred Amex points to Velocity for flight to coughet. Enough points for return 2 people + pay. Couldn’t process the booking on line. Called their centre and been advised that they are experiencing web difficulties. Called later to speak with a live operator, same story - web technical problems and no, he can’t help me, call next day.​

Next day same story, try next day and so on. Thursday I managed to speak with someone and been advised that I need to speak with "International" as they can’t work out the problem on their site either and the only way to make a booking of points + pay is via "International" and somebody will contact me within 24-48 hours. Just to be on safe side called them after 24 hours and she confirmed that my call has been placed in the log system and someone will call me right away. It’s been over 48 hours - no call and still can’t make the booking online.​

　
What to do? Any suggestions? Thank you in advance.​

 

[samh004]

You might just have to wait it out, as if you can’t make the booking and the "domestic" staff can’t either, then no amount of asking them to do it will help.

however pestering them till they give you the time and day might be helpful if this stretches out any further.

 

[BAM1748]

Yeah, can only keep pestering. Seems to be a recurring problem at Velocity, although this one sounds like another rung down the ladder rather than up.

Matt

 

[YellowLemon]

Worked fine for me today.. this is for domestic though...

 

[hi5]

Good Morning hi5,
Just saw your post describing the difficulties you had in booking online. Have these been resolved? Let me know and I'll do everything I can to help.

Sincerely,
RickyRiccardo[/QUOTE]

Thank you for your message. Bottom line - yes it has been resolved, however it took over two weeks.

In details - I have transferred enough Amex points for 2 return flights + pay to coughet. The total sum was 130,000 points + $474. I had 130,980 points. The booking was not possible on line (see my post) so I kept calling and eventually the staff at Velocity offered to help me make the booking. However they told me I don't have enough points, which made no sense - even to the staff. I have been placed on hold so many times I lost count. Eventually they told me to transfer more points, at this stage I asked to speak with supervisor and yet again been informed that someone will call me back. More phone calls followed to inform me that my login site has been fixed and to keep trying to make the booking - again with no luck. After yet another call to the Velocity centre… the staff has offered to get my credit card details and exact flight details and later on he called me back with the confirmation. Few hours later I got the e-ticket via email. As this was my first experience with Velocity, I called back to thank him and also to find out what happened, so I know in future what steps I need to take to book a reward flight. Unfortunately, he didn't know, so it remains mystery.

Thanks again for your offer to help.