VA website not working for me (last few days)

[Bolthead]

Has anybody had this issue recently. I generally don't have issues with the VA website however this has popped up the last few days and not sure why. I have cleared cache etc... and tried 'Edge' as well as 'Chrome' (Windows) and without success. It happens after I have selected the destination, dates and passengers. Any clues to fix it....TIA!!!

 

[TheInsider]

Looks like the company you are possibly working for has blocked the website.

 

[AIRwin]

Looks like the company you are possibly working for has blocked the website.

QF?

 

[SCM]

Looks like the company you are possibly working for has blocked the website.

100%, looks like your company's or institution's internal network is blocking it.

 

[Bolthead]

Looks like the company you are possibly working for has blocked the website.

QF?

100%, looks like your company's or institution's internal network is blocking it.

Can't be that. I retired 11 years ago and this is my home laptop. I tried again this morning and managed to book my wife a flight but when I went to book mine the same problem occoured. Saying that the whole laptop had a meltdown and when I finally got it up and running again it landed on my booking so I tried it again and it worked. Don't ask me....

 

[TheInsider]

Can't be that. I retired 11 years ago and this is my home laptop. I tried again this morning and managed to book my wife a flight but when I went to book mine the same problem occoured. Saying that the whole laptop had a meltdown and when I finally got it up and running again it landed on my booking so I tried it again and it worked. Don't ask me....

Well whatever you have is going through 'Imperva' which is generally a workplace proxy server. That server is blocking access. Maybe you have some strange VPN that is connecting to that server and therefore returning that error message.

 

[LucklessPrecision]

imperva actually sits infront of the Virgin website - it's nothing to do with your network its a application firewall service implemented by VA. Imperva Documentation Portal

Error Code 15:
The request was blocked based on your WAF settings (Block Request, Block User, or Block IP) in the Cloud Security Console. For details, see Web Protection - WAF Settings.

What can I do? Investigate the incident on the Security Events page in the Cloud Security Console. You can filter the events for one of the details in the error message, such as Incident ID or IP. For details, see View Security Events.

"based on your WAF settings" is taking to business using imperva, not the customer coming into the website.

You will need to contact VA, the incident id on the page should give them the information as to why you are blocked.

 

[Bolthead]

Thanks for all the input. It is now working. Not sure why however I reset Chrome, deleted all my cookies and turned off Norton. It is now working.