VA problems posting SCs

[OzEire]

Hi all, this might be rant but please give me some perspective if you have any insights for this situation.

I have never had problems in the past with SCs posting a day or two after my VA domestic flights (the majority of my travel). I rarely had to follow-up with VA to have SCs posted, perhaps only when something odd had happened in the trip, such as a cancelled flight and airport rebook where the Velocity number didn't come across to the new flight.

However, recently there are a number of examples where SCs have not posted after travel and retro has simply not worked - for some reason they do not respond either denying the claim or crediting it...simply nothing.

I have narrowed this down to a certain type of bookings when I do work for a particular client that insists that I book with their corporate travel agent. In this (thankfully rare) case that I work for this client, the CTA books on my behalf instead of the client reimbursing my costs, but it means that I lose control of the process. However, I am meticulous in ensuring that my Velocity number if listed on the booking and it always shows up on the boarding pass... yet no automatic credit of SCs. I have checked the fare classes and these bookings should be posting with SCs. I should note that this particular client (govt) retains the points from these bookings, no great loss, but usually and in the past, I have still received the SCs.

So, does anyone know if some government departments are now witholding both points and SCs from bookings they pay for ? I didn't even know this was possible... I mean, I'm the one doing the flying so I should get the SCs even if the points go to the payer.

Thanks in advance.

OzE

 

[Nug300]

I would actually like to know this as well.

Flew last Friday with VA booked by my departments agent and yet to have the SC posted.

 

[Mogul]

I believe some of the corporate deals that are done don't include SC's and points in order to get cheaper fares.

 

[OzEire]

Following up on my earlier post - these flights are still not crediting (2 more trips booked previous to my post have now passed without appearing on my account).

But I do want to publicly acknowledge the AFF Velocity rep for chasing up the retro team for the first few missing SC trips. Thanks VFF Keith !

 

[Velocity Frequent Flyer]

Hi OzEire,

Thanks for bringing this to our attention. Our team has discovered a technical error that has impacted a number of WOAG bookings, and is working on the issue. Once resolved, the outstanding Status Credits will be automatically posted to member accounts affected by this issue when the system is able to process the impacted records. We thank you for your patience in the meantime.

And thanks for your kind words.

 

[Coops1]

Hi OzEire,

Thanks for bringing this to our attention. Our team has discovered a technical error that has impacted a number of WOAG bookings, and is working on the issue.

Hi VFF, thanks for advising about the issue. Any update on how quick the fix will take?