- Joined
- Nov 12, 2012
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Had an interesting experience on several Alaskan flights yesterday. I've been running down my Qantas Cash US$ balance with a view to getting rid of it, keeping careful tally as I went below $100. I made a purchase on the ground and some food & bev purchases in the air, calculating that I should have about $10 or so left.
When I checked the balance that evening, I found that the balance was zero. The ground charge had gone through twice, so the in-flight charges would have been declined (no funds) if it was actively linked to the system. But in the air of course its not (or not that I can see).
That night (local), I called Qantas Cash (with their wretched, interminable menu structure) and asked what would happen - response was, yes the charges had been declined (obviously submitted in the intervening period), nothing to be done (and 3 days of course to re-charge the card :evil: ).
So I called Alaskan this morning, with the purchase chits and transaction ref numbers, offering a valid card to make the payments. Had to consult a supervisor, then the reply was not to worry, regard as complimentary, as they can't charge retrospectively.
OK, so my conscious is clear, but I wonder how often this happens in general, sometimes perhaps deliberately? I imagine not all airlines would be so forgiving; I mention the outcome here because I know AFFers would do the same as me and not try to exploit the system
(at least when on Alaskan).
When I checked the balance that evening, I found that the balance was zero. The ground charge had gone through twice, so the in-flight charges would have been declined (no funds) if it was actively linked to the system. But in the air of course its not (or not that I can see).
That night (local), I called Qantas Cash (with their wretched, interminable menu structure) and asked what would happen - response was, yes the charges had been declined (obviously submitted in the intervening period), nothing to be done (and 3 days of course to re-charge the card :evil: ).
So I called Alaskan this morning, with the purchase chits and transaction ref numbers, offering a valid card to make the payments. Had to consult a supervisor, then the reply was not to worry, regard as complimentary, as they can't charge retrospectively.
OK, so my conscious is clear, but I wonder how often this happens in general, sometimes perhaps deliberately? I imagine not all airlines would be so forgiving; I mention the outcome here because I know AFFers would do the same as me and not try to exploit the system
(at least when on Alaskan).
