Is it possible to redeem points for a higher room category than the standard room always offered via the website search?
Interesting, either I'm not looking close enough or I've never received such an offer. How far into the booking did the option appear?My room at the Ritz Carlton NYC last year was one step up from the standard room. Points cost was the same as the standard but also required 2x upgrade vouchers per night which were purchased at the time of booking for either 5,000pts or US$50 each from memory. So my 3 night stay ended up being an extra 30,000pts. My recollection was that to do this it had to come up when you did a search for a points redemption. I’m unsure whether ringing the call centre or the hotel itself would have offered any other options.
Bear in mind this was prior to the program changes that occurred at the start of the year and I’m not sure if this has changed.
Is the redemption with cash upgrade something you'd easily see on the booking page? Looking at booking the RC HGK, but I cannot see any other option to upgrade. prior to hitting the book now link.