Upgrading QF flights to take advantage of current sale

[nickfromeastryde]

Hi everyone,

Looking for advice - We are currently booked Y return SYD to JFK and have purchased exit row seats for the return leg (LAX to SYD section) which we have paid $160 x 2 for.

Would now like to take advantage of the J sale where we can book flights for $5599 each so would like to upgrade our flights. I rang up the call centre who advised that we could do this as long as we paid fees of $200 to change, $80 for assisted booking as well as losing our $320 exit row payments. I'm not sure if that is $280 each, I suspect it might be which would mean a total cost of $880 to upgrade which is still probably good value but I am keen to reduce if possible

I do understand the terms and conditions associated with all these fees and charges but was hoping for some advice on how I might get at least the exit row seat fees refunded considering I'm not now going to be using them. Can I do it all online or is there something I can say to the phone consultant that might at least get some of the fees waived.

Looking forward to any advice you might be able to provide. It is much appreciated

Regards,

Nick

 

[JohnPhelan]

Cancel the original booking, if it's possible (though there may be a cancellation fee). Then rebook at the sale fare rate.

 

[mannej]

If you are looking to upgrade, cancel or change flights, the fee will not be refunded. It does state that exit row refunds are different to any chance or cancellation policies.

There does seem one loophole as such, and that is if you become ineligible to sit in the exit row. Provided you notify QF more than 24 hours before your flight they may refund the fee.