Upgraded paid PE to Business - no SC at all????

[ekys]

Hi VFF,

Just returned from US on VA08. I used 45K miles to upgrade my paid PE ticket to J.

30 Mar 15

30 Mar 15

International Upgrade - Premium Y Deal to Business

0

-45,000

0

-45,000

My trans-US Delta flight has just credited but my VA flight has the following:

03 Apr 15

01 Apr 15

Los Angeles-Brisbane (Not Valid For Earn) VA0008

0

0

0

0

What gives? Shouldn't I get the SC for a PE ticket?

 

[bullerdude]

You should but the velocity system has been pretty bad for the last 1-2 months with allocating points correctly.

Send the platinum desk an email and ask them to fix it - oh and mention that you want them to actually fix it and not just advise you to submit a retro claim.

The relevant T+C for reference is:

19.1.4 Members will earn Status Credits and Points based on the original fare class booked for flights where an Upgrade Using Points has been redeemed.

 

[TomVexille]

Yes, you are correct. You should have received the PE SCs.

 

[ekys]

Yeah, I called Velocity today, agent told me yes he can see my ticket but doesn't know what happened and why I didn't get SCs. Told me to leave it with him and he'd fix it. I wonder what is a reasonable amount of time before calling back.

 

[Velocity Frequent Flyer]

Hi ekys, could you please PM me your booking reference and Velocity number? Keen to get this investigated and resolved for you.

 

[ekys]

Hi VFF, thanks, the SCs and points were credited today.

Ekys