Dave Noble said:
Why would the staff necessarily know of fare changes occurring?
Well they wouldn't if managment hasn't authorised them to be told/trained on any changes. And of course they shouldn't, if QF management has some business advantage to gain by keeping its staff and customers in the dark.
However, maybe they should have known in advance:
- out of a basic courtesy and respect for the customer (so customers can make informed decisions - imagine if you had a DONE4 reserved, but not paid for yet!)
- to enable adequate staff notification and training in advance of the changes
- to bring the QF sales staff up to the same knowledge level of the travel agents who apparently were notified a couple of weeks ago (according to other posts)
- to encourage sales (some industries actually encourage sales in advance of prices rises).
Whatever the ins and outs of the situation the customer has been slugged with:
- a 10% fare increase in the last year (when CPI measures are under 3%)
- additional fare rules making the product less flexible (eg land sectors counting)
Sure it may be good business if the market can withstand the price hike. It will merely encourage those in the know to avoid purchasing DONE4 type tickets from QF in favour of AA and non-Oz departure points. (And my thanks for the gurus on this blog for teaching me the way to do just that!)