Unexpected Refund on Annual Multi-Trip Insurance Policy

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Jacques Vert

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I had an annual multi-trip policy that started on 1 May 2019. Obviously I wasn't able to get much benefit from it after February.

I hadn't thought about the policy as I didn't have any trips planned so I was surprised to receive an email from NIB at the end of November suggesting that I may like to request the policy be cancelled and receive a pro-rata refund of the unused portion (18 March to 30 April), provided I didn't need to make a claim for cancelled travel during that period.

So I filled in the attached form and just received notification that they have calculated my refund at ~$83.

It may be worthwhile contacting your insurance company if you had a similar policy.
 
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