Transferring QF points to family member

[sanne]

Please could someone do a dummy run of transferring points. I have been trying all day and it comes up with error message to try later or find Qantas. I have tried on my iMac, Macair and iPad. I’m not sure what is going on.

Thanks for your help.

 

[BriarFlyer]

Please could someone do a dummy run of transferring points.

I logged in and completed a transfer just now, on computer, using iMac, Chrome. No issues.

 

[sanne]

Very strange. I just tried again, same problem. I’m using safari. Never had the problem before. I wonder if it’s something to do with the latest upgrade.

 

[BriarFlyer]

I have had problems with Qantas/Safari in the past, and use Chrome by default now (with Qantas site.) So I just tried with Safari and it seemed to be working the same as earlier. I entered the captcha, ticked the box and got through to confirming before backing out. How far are you getting before the error message?

 

[straitman]

I just transferred points from my wife's account using Safari. No issues at all.

 

[sanne]

I’m not sure what the problem is as I checked transferring from my account to my husband no problems. But when I try to transfer from his account to mine, I get this message ‘ ???en_AU.FamilyTransfer.errorRetrievingCustomer???. Error occurred while transferring. Please try after sometime’

I’ve tried 3 different computers and iPad.

I’m hoping someone can help me solve this problem. Thanks

 

[11sjw]

Are you sure you're not trying to send your hubby a message?

 

[sanne]

Still haven’t solved the problem with his account but I managed to get the points transferred by using on line chat. They also waived the fee because I couldn’t do it on line.