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I cancelled an award ticket earlier in the year and I am fairly sure it only took a couple of days at most for the miles to be refunded.
I recall that the miles and the credit card $ were refunded about the same date. So as far as I can see, it is a delay internally of SQ procedures more than bank processing time. The refunds seem to be referred back to the office of the airport of departure for some reason.Its just the lady on the phone was very clear. She told me it can take up to 3 weeks for the credit card to be refunded, but when I ask about the duration for the points she also mentioned 3 weeks. So, not sure if thats correct as I'm using with banks it will take a longer duration as you are waiting for another institution to act whereas redeposit of funds is controlled fully by SQ.
Yep, they changed the system during the year. Around the time they changed the way to do the cancellations. Used to be able to cancel online, which was lost at the same time as the extended refund procedure.My experience is quite different, though it has been nearly a year since my last cancellation.
The miles were redeposited instantly. The cash component took about a week.