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<blockquote data-quote="SydneySwan" data-source="post: 2383796" data-attributes="member: 50829">Rang Qantas again and got straight through (the good news) to the SA call centre (the bad news). The operator insisted the email with the eticket number would have been sent out when I accepted the change and it obviously went to my spam folder and why haven&#039;t I checked there (????). She could not tell me what day it was supposed to have been sent of course but obviously I am at fault for not receiving it.&nbsp; Apparently she claimed that she is unable to resend this email but can send me my itinerary again from <a href="mailto:itinerary@amadeus.com">itinerary@amadeus.com</a> which she did. She also insisted that I had booked using a voucher which is nonsense as it is a classic reward booking with the taxes paid by credit card. I asked her to read out my e-ticket number if she was so certain that my new itinerary was ticketed and she read out the number on the original itinerary prior to any changes being made. Maybe that is correct but how am I supposed to know for sure? Would the fact that it is an award booking make a difference?I hate getting through to the Qantas Cape Town call centre because my experience is that they never definitively resolve anything. And this is no exception.Que Faire?</blockquote>

[QUOTE="SydneySwan, post: 2383796, member: 50829"] Rang Qantas again and got straight through (the good news) to the SA call centre (the bad news). The operator insisted the email with the eticket number would have been sent out when I accepted the change and it obviously went to my spam folder and why haven't I checked there (????). She could not tell me what day it was supposed to have been sent of course but obviously I am at fault for not receiving it. Apparently she claimed that she is unable to resend this email but can send me my itinerary again from [EMAIL]itinerary@amadeus.com[/EMAIL] which she did. She also insisted that I had booked using a voucher which is nonsense as it is a classic reward booking with the taxes paid by credit card. I asked her to read out my e-ticket number if she was so certain that my new itinerary was ticketed and she read out the number on the original itinerary prior to any changes being made. Maybe that is correct but how am I supposed to know for sure? Would the fact that it is an award booking make a difference? I hate getting through to the Qantas Cape Town call centre because my experience is that they never definitively resolve anything. And this is no exception. Que Faire? [/QUOTE]

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