Telstra refunds $30m to mobile customers overcharged for global roaming

[boylero]

Telstra refunds $30m to mobile customers overcharged for global roaming | News.com.au

Anyone been contacted yet?

 

[Princess Fiona]

Telstra refunds $30m to mobile customers overcharged for global roaming | News.com.au

Anyone been contacted yet?

Got a letter earlier this week saying I've got a $50 credit for international roaming. Not sure if its related to this. I nearly always contact the Manila call centre after every roaming bill and get the charges reduced.
Noted on my last bill that overseas SMS was being charged at MMS rates

 

[Simo]

Got a letter earlier this week saying I've got a $50 credit for international roaming. Not sure if its related to this. I nearly always contact the Manila call centre after every roaming bill and get the charges reduced.
Noted on my last bill that overseas SMS was being charged at MMS rates

I got a credit for a few hundred dollars a few months ago but I have a plan that includes international roaming allowance and I did not get the allowance and after few trips OS I decided to make some noises about it and got more than what i expected.

 

[Robert Qld]

I always make sure my phone's data roaming (ie the $15 a megebite charge) is double locked prior to leaving the country -double locked meaning turned at both my end and Telstra end.

However one my North American trip last year it didn't appear to get locked properly (at the Telstra end) and after my iPhone threw a fit, causing me to do a hard reset on it, I had some chargers arise (the hard reset turned back on the roaming settings I switched off -something I didn't pick up straight away on).

Thankfully at that point I was in Saint Martin & Anguilla, where picking up the signal for data roaming (at least on my phone) to begin with was patchy so it ended up being a grand total of $52 which the lovely lass in the call centre wiped as soon as the bill arose (it appeared the first consultant did placevthe barring order correctly and noted down the details correctly in the note section only for something to mess up in the back end -ack!)

Saying that I've spent over a couple grand on regular calls and SMSs via roaming in the last few years. I wonder if I will get something back from that. I've always been a little pissed at Telstra a few years back for changing their pricing on international SMSs to a flat 75¢ when ppreviously it depended on the carrier you picked up (and short of being in Eastern Europe or Burkina Faso it was always around the 30-40¢ mark. iMessage has at least reduced that cost a bit (when I'm in wifi range anyway)