Targeted - 5000 points for doing a test drive

[woodyren]

I went to the dealer up the road from where I live. When I arrived they asked me whether I really wanted a test drive or just wanted the points.

Gave my answer and they said " No problem. No use wasting either of our time".

They sent a quick email and I received my points a few days later. Happy days.

 

[Jonesaus]

I went to the dealer up the road from where I live. When I arrived they asked me whether I really wanted a test drive or just wanted the points.

Gave my answer and they said " No problem. No use wasting either of our time".

They sent a quick email and I received my points a few days later. Happy days.

I had a similar experience, but without the points crediting. Will need to make a phone call I think.

 

[Dr Ralph]

Did test drive on Tuesday, no call yet from the promoter, but I did have a call from the local dealership. Any idea how long before the call from the promoter occurs?

 

[NoName]

Did test drive on Tuesday, no call yet from the promoter, but I did have a call from the local dealership. Any idea how long before the call from the promoter occurs?

I missed a call from the promoter the day after. They said they would call back but as yet they are yet to do this. I also received a follow up call from the dealership the next day. I asked them to confirm in writing that I would receive the points and if I needed to do anything specific for this to happen. Email received with confirmation so in the event nothing turns up I will be pointing to this.

 

[lewyVA]

Another data point- I went for a test drive pretty quickly on the 31st- have had a few follow up calls from the dealer but nothing from the promoter themselves and obviously no points credited as yet.

 

[woodyren]

I just did a recheck of my Velocity. A bit overwhelmed at the moment with holiday plans, last minute work and points accumulation.

I incorrectly reported having received the points.

I have in fact Not received my 5000 points either.

 

[Coops1]

Test drive Tuesday 4th....no call, no points. Rang them last week and they are looking into it.

Will get the points in the end, and I don’t mind the 5 minutes it took to call. They just need to realise it’s not a good look for the company when basic systems are not in place. Will make me think twice if I decide to consider buying.

 

[Dr Ralph]

Test drive Tuesday 4th....no call, no points. Rang them last week and they are looking into it.

Will get the points in the end, and I don’t mind the 5 minutes it took to call. They just need to realise it’s not a good look for the company when basic systems are not in place. Will make me think twice if I decide to consider buying.

What number did you call them on?

 

[Coops1]

What number did you call them on?

1800 186 306 as per Hyundai email......

“What to expect next;
1. Hyundai will contact you to confirm the test drive booking.
2. Turn up and take your test drive.
3. Hyundai will contact you to confirm that you completed the test drive.
4. Once your test drive has been confirmed, your Velocity Points will be awarded.
5. If you need assistance claiming your Velocity Points please contact 1800 186 306”

 

[Dr Ralph]

1800 186 306 as per Hyundai email......

“What to expect next;
1. Hyundai will contact you to confirm the test drive booking.
2. Turn up and take your test drive.
3. Hyundai will contact you to confirm that you completed the test drive.
4. Once your test drive has been confirmed, your Velocity Points will be awarded.
5. If you need assistance claiming your Velocity Points please contact 1800 186 306”

One week after test drive and nothing from Hyundai.

Called customer assistance line today.

Took my details and told me someone would get back to me.

Intend to give them a blast for making me follow up on this.

 

[Cadboy]

I also called 3 days ago because I hadn't received any follow-up call. Still nothing.

 

[Dr Ralph]

One week after test drive and nothing from Hyundai.

Called customer assistance line today.

Took my details and told me someone would get back to me.

Intend to give them a blast for making me follow up on this.

Still nothing for me on this.

I'll give them to the end of the week and then I'll try this:

Submit a request – Customer Care Centre

 

[davidj]

I went to the dealer up the road from where I live. When I arrived they asked me whether I really wanted a test drive or just wanted the points.

Gave my answer and they said " No problem. No use wasting either of our time".

Poor form on their part.

Even if you were there just for the points, they should insist you drive. You never know, you may be so impressed that you eventually would consider Hyundai later in the future, and they score a sale. Marketing 101.

 

[Dr Ralph]

Still nothing for me on this.

I'll give them to the end of the week and then I'll try this:

Submit a request – Customer Care Centre

Two weeks since test drive. No call from them. No points from them. Called last week to follow up and was told someone would get back to me. Hasn't happened.

Submitted the following enquiry via this form today:

'In reliance upon this offer (Velocity Drive and Earn | Hyundai Australia) I undertook a test drive on September 18. I understood that following the test drive someone would call me to confirm that this had occurred. No call was received. I called 1800 186306 last week to make an enquiry about this matter and was told someone would get back to me. Again this did not occur. I am rather disappointed about the way in which this promotion has been conducted and coupled with the original difficulties in organising the test drive, this entire experience has provided a very negative interaction in my first ever dealings with Hyundai. Please advise when the call to follow up on the test drive will occur and when the promised points will be awarded.

DrRalph.

 

[Dr Ralph]

Two weeks since test drive. No call from them. No points from them. Called last week to follow up and was told someone would get back to me. Hasn't happened.

Submitting an enquiry via this form today.

FYI, email response this morning:

'Hi DrRalph,

Due to the popularity of this promotion there is some delay in processing. I have passed your details on to the promotional team to get in contact with you. We appreciate your patience at this time.

Have a great day.



Kind regards,
Stefane Piot
Customer Care Officer
Hyundai Motor Company Australia
http://customercare.hyundai.com.au
Phone: 1800 186 306'

 

[jas0nt]

FYI, email response this morning:

'Hi DrRalph,

Due to the popularity of this promotion there is some delay in processing. I have passed your details on to the promotional team to get in contact with you. We appreciate your patience at this time.

Have a great day.



Kind regards,
Stefane Piot
Customer Care Officer
Hyundai Motor Company Australia
http://customercare.hyundai.com.au
Phone: 1800 186 306'

That's the same message I got from Stefane two weeks ago, not a word since then. He also promised to pass on my details to the promotional team. I sent them another follow up and he basically repeated himself.

Hi Jason,

As I said, there is some delay in processing and a promotional team member will be in touch with you as soon as possible. We apologise for the delay but we will definitely be honouring this promotion. We appreciate your patience at this time.

Have a great day.

 

[Dr Ralph]

That's the same message I got from Stefane two weeks ago, not a word since then. He also promised to pass on my details to the promotional team. I sent them another follow up and he basically repeated himself.

Hi Jason,

As I said, there is some delay in processing and a promotional team member will be in touch with you as soon as possible. We apologise for the delay but we will definitely be honouring this promotion. We appreciate your patience at this time.

Have a great day.

Thanks. I was planning to send a follow up 7 days later and if I didn't get a satisfactory response was intending to tell them that I would initiate an inquiry with the relevant consumer affairs government department.

 

[Skyhawk]

I also emailed them and received the same reply, viz,

Due to the popularity of this promotion there is some delay in processing.

 

[jas0nt]

Updated email

I totally understand your frustration as it has been well past the due date. This promotion was run by an external marketing agency and we are collaborating with them to fix this issue as soon as possible. I very much appreciate your patience as we work to have this issue resolved.

 

[Dr Ralph]

Updated email

I totally understand your frustration as it has been well past the due date. This promotion was run by an external marketing agency and we are collaborating with them to fix this issue as soon as possible. I very much appreciate your patience as we work to have this issue resolved.

I smell the potential for some extra points here