Starclass Upgrade over the phone

[Intrusivefever]

Hi all,
My wife and I have just made our annual trip to Osaka to see her parents. ( Gold Coast to Osaka, Jetstar) We came over *class (promo fare) just to see what it was like, and had booked Jetsaver fare for the return trip. Halfway through our stay here we get a phone call from Jetstar to see if we would like to upgrade to *class for the return trip for an extra A$248.00 per person. We grabbed it. I was wondering if this is a common occurrance? Anyone have the same experience?

 

[gilby08]

Yes thau have been doing it for about the past 6 months, usually offering it to every flight that has got about 10+ starclass seats left. But not everyone gets a call though, if your on the Do Not Call register, you will not get a call!

 

[Intrusivefever]

Interesting. Thanks.

 

[serfty]

Interesting. Thanks.

... and welcome to AFF.

 

[Intrusivefever]

Thanks Serfty!

 

[albatross710]

f your on the Do Not Call register, you will not get a call!

That's pretty interesting. I had the (now mistaken) impression that the DNC register only applied to cold calling. If a customer has given their airline permission for marketing would that override the DNC?

 

[gilby08]

That's pretty interesting. I had the 9now mistaken) impression that the DNC register only applied to cold calling. If a customer has given their airline permission for marketing would that override the DNC?

AFAIK they do give the permission out when people make bookings but i;m not too sure where that would be located the the T&C's.
Also the upgrading is in part cold calling anyway, even though people do have flights etc etc it's still trying to upsell and sell another product.
I think they decided to the the DNCR for a back-up as such and i guess just in case not call someone who would dispute the call (as im sure there would be those types of pple out there!)
Hope that made sense?!

 

[777]

Flying the same route for my honeymoon next week. If anyone from Jetstar wants to offer us the same deal WE'LL TAKE IT!

 

[gilby08]

Flying the same route for my honeymoon next week. If anyone from Jetstar wants to offer us the same deal WE'LL TAKE IT!

Give them a quick call and ask them, try and speak to a australian call centre worker as they seem to know a bit more of what is going on (may have to hang up a few times).