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Message: <blockquote data-quote="Peasant" data-source="post: 2384563" data-attributes="member: 11846">This is an interesting observation...I use QC 35 II headphones and have never noticed a problem with any of the SQ systems, whether it's the Panasonic or the Thales (only on the A359 Medium haul). Have you tried adjusting your volume settings in the Bose app?Customer Affairs is totally overwhelmed by the unprecedented barrage of complaints. They are also lacking the resourcing they once had. I'm still waiting for a response several months down the road, though it's not a time-critical matter.I prefer the SYD lounge over MEL and think the food is probably a bit better in SYD, but of course to personal taste and the day you happen to be there. Food is pretty good overall in the F section. What irritates me is the liquid turps they're pouring. There's been a sharp decline in wine quality.I'll miss the old crew too, but there is a very nice young lady who has been at the front desk for the last couple of trips, unfortunately I can't recall her name but we've started to build rapport.In my view things have suffered, but I think things are better in F/R than in J where they're cutting costs mercilessly. F is probably back to 90%, whereas J in my view is at about 65-70%.</blockquote>