SPG Cash & Points rewards- cancellation policy

Discussion in 'Starwood (SPG)' started by Berlin, Jul 11, 2013.

  1. Berlin

    Berlin Active Member

    Mar 31, 2011
    982
    258
    Sydney, Darlinghurst
    Hi guys- apologies if this has been answered already elsewhere but I can't find a definite answer anywhere: I have booked a Cash and Points reward stay with a Westin property over Christmas and might have to cancel or change now due to changed circumstances. Does anyone know whether the points which have already been deducted from my SPG account can be reimbursed if this is canceled or, if that fails, whether I can at least change this booking with the same property and this way not loose my points?

    The actual rate description in my booking sounds like in a fully flexible booking, i.e. "if you cancel by the day before stay, there will be no forfeiture amount". This is all good and fine regarding the cash portion of the booking as this has to be paid upon departure only. But I'm not sure if this also means that I get the points used for this reimbursed into my account- does anyone know? Thanks!
     
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  2. markis10

    markis10 Veteran Member

    Nov 25, 2004
    30,088
    5,546
    BNE & SYD
    You get the points back automatically, did one last month.
     
  3. Berlin

    Berlin Active Member

    Mar 31, 2011
    982
    258
    Sydney, Darlinghurst
    That's really great news, thanks a lot Markis10!
     
  4. slodki

    slodki Intern

    Jan 3, 2005
    71
    4
    So you get the initial points back along with the cash portion? Or do they convert the cash portion to points and refund you points for the whole lot instead?
     
  5. markis10

    markis10 Veteran Member

    Nov 25, 2004
    30,088
    5,546
    BNE & SYD
    The cash portion is only paid at checkout, so it does not come into play.
     


  6. slodki

    slodki Intern

    Jan 3, 2005
    71
    4
    Thanks for clearing that up.
     

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