ethernet
Established Member
- Joined
- Aug 10, 2006
- Posts
- 1,088
Can a newspaper journalist PM me for some interesting online maybe sharp practices by Scoot.
Maybe the PR section of Air Asia is looking for a strategic boost.
A parallel news release in several countries advising consumers would be nice.
I've looked at the SIA Annual reports, and it seems the board and internal auditors have not informed Singapore shareholders about a SCOOT profit downgrade, if the right consumer boards demanded refunds for scootthru fees over the years. A small risk, but something they should think about disclosing in the next SIA report footnotes.
Presently if you book with Scoot with at least one transfer through Changi, the INITIAL price on the .au page will be one thing, and as you click through they will add $SGD 20 ScootThru charge later, each way usually. This used to be 2 hours but is now compulsorily levied for 8 hour connections. I put this down to sloppy IT testing, but it could be deliberate to snag best price engines.on a $400 fare, this 11% odd surcharge? could put them behind another airline.
Previously if you had a 16 hour next day layover - their former website would still charge you a scootthru fee, as I found on a Thailand connection. That is day/date calculations were incorrect.
Previously if you tried to pay by credit card - noticed the now visible surcharge, and tried to navigate pack to POLI payment : you could not - there appeared to be a trapdoor preventing that. Maybe the intended objective is to crystallize the credit card surcharge fee. This may have stopped this now.
Complaints: Scoot says the below - with Scootitute. My complaint is 14 Months unresolved. FOUR different ticket number have been assigned - no 60 days at all. The final brush-off is something like Your request is being monitored and we will let you know. After 6 months, they raise a new ticket, and wont tell me what happened to the other three. Also they narrow the scope of they complaint to overcharging issues, and omit anything that could be interpreted as a damaging admission with potential legal or consumer redress consequences.
I attached many screenshots with my concerns - clearly showing the issue. I think after 14 months, constructive notice may apply.
Feedback handling We will always ensure responsiveness to your feedback and will do our best to acknowledge a feedback within 30 days and provide a substantive response within 60 days of receiving it.
So there you have it, one very cross former SCOOT customer who has since booked 20 flights on AirAsia, because I will not fly Scoot until the fix up the issue of a complete response.
Maybe the PR section of Air Asia is looking for a strategic boost.
A parallel news release in several countries advising consumers would be nice.
I've looked at the SIA Annual reports, and it seems the board and internal auditors have not informed Singapore shareholders about a SCOOT profit downgrade, if the right consumer boards demanded refunds for scootthru fees over the years. A small risk, but something they should think about disclosing in the next SIA report footnotes.
Presently if you book with Scoot with at least one transfer through Changi, the INITIAL price on the .au page will be one thing, and as you click through they will add $SGD 20 ScootThru charge later, each way usually. This used to be 2 hours but is now compulsorily levied for 8 hour connections. I put this down to sloppy IT testing, but it could be deliberate to snag best price engines.on a $400 fare, this 11% odd surcharge? could put them behind another airline.
Previously if you had a 16 hour next day layover - their former website would still charge you a scootthru fee, as I found on a Thailand connection. That is day/date calculations were incorrect.
Previously if you tried to pay by credit card - noticed the now visible surcharge, and tried to navigate pack to POLI payment : you could not - there appeared to be a trapdoor preventing that. Maybe the intended objective is to crystallize the credit card surcharge fee. This may have stopped this now.
Complaints: Scoot says the below - with Scootitute. My complaint is 14 Months unresolved. FOUR different ticket number have been assigned - no 60 days at all. The final brush-off is something like Your request is being monitored and we will let you know. After 6 months, they raise a new ticket, and wont tell me what happened to the other three. Also they narrow the scope of they complaint to overcharging issues, and omit anything that could be interpreted as a damaging admission with potential legal or consumer redress consequences.
I attached many screenshots with my concerns - clearly showing the issue. I think after 14 months, constructive notice may apply.
Feedback handling We will always ensure responsiveness to your feedback and will do our best to acknowledge a feedback within 30 days and provide a substantive response within 60 days of receiving it.
So there you have it, one very cross former SCOOT customer who has since booked 20 flights on AirAsia, because I will not fly Scoot until the fix up the issue of a complete response.
