angusburns
Member
- Joined
- Sep 3, 2010
- Posts
- 215
Hi All,
I am a bit confused.
I booked a return flight for a family member, the outward leg cost $250 and the return leg was a frequent flyer booking that cost 8,000 points and about $54 - all done at the same time as one booking.
I also booked myself on the same return flight as well, for 8,000 points and about $54
I had to cancel these tickets.
My ticket was refunded 8,000 points, and had a 6,000 point cancellation fee. Also got the $54 back, which is as I expected.
My family member's tickets got refunded about $296 and 8,000 points with no 6,000 point cancellation fee.
Based on my, admittedly infrequent, experiences of booking and cancelling with Qantas, I was expecting her FF leg to be treated the same as mine, and the cash leg to be converted to a Qantas credit.
I am in no way complaining, I am very happy in fact, I was just wondering if that was what was supposed to happen or a glitch in the Qantas system?
Thanks in advance - I tried to find the answer myself, by googling mixed type refunds, but just got stuff on mixed Y/J/F refunds, sorry if this is a silly question.
Below are the two lines from the family member's online profile
I am a bit confused.
I booked a return flight for a family member, the outward leg cost $250 and the return leg was a frequent flyer booking that cost 8,000 points and about $54 - all done at the same time as one booking.
I also booked myself on the same return flight as well, for 8,000 points and about $54
I had to cancel these tickets.
My ticket was refunded 8,000 points, and had a 6,000 point cancellation fee. Also got the $54 back, which is as I expected.
My family member's tickets got refunded about $296 and 8,000 points with no 6,000 point cancellation fee.
Based on my, admittedly infrequent, experiences of booking and cancelling with Qantas, I was expecting her FF leg to be treated the same as mine, and the cash leg to be converted to a Qantas credit.
I am in no way complaining, I am very happy in fact, I was just wondering if that was what was supposed to happen or a glitch in the Qantas system?
Thanks in advance - I tried to find the answer myself, by googling mixed type refunds, but just got stuff on mixed Y/J/F refunds, sorry if this is a silly question.
Below are the two lines from the family member's online profile
Date | Description | Qantas Points | Total points |
xx AUG 17 | CANCELLED REDEMPTION POINTS REINSTATED 1 PASSENGER REF | - | 8,000 |
xx JUL 17 | COMBINED CLASSIC & ANY SEAT AWARD 1 ADT REF | - | -8,000 |
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