Skoogle
Member
- Joined
- Jul 10, 2007
- Posts
- 216
Hi all,
I have a booking for next week (simple out & back) which I would like to refund, however the call center says that will not refund the initial $200-odd of the ticket.
It was originally O class but when I needed to delay it, I paid to upgrade it to a full J ticket at the same time. I then delayed it once again via the qf website, no penalty as it is full J. Now that I don't want to travel, the call center say I will forfeit the originally O class part of the fare.
Is there a policy/T&C that supports what the call center operator is saying or support my request for a full refund?
Thanks
I have a booking for next week (simple out & back) which I would like to refund, however the call center says that will not refund the initial $200-odd of the ticket.
It was originally O class but when I needed to delay it, I paid to upgrade it to a full J ticket at the same time. I then delayed it once again via the qf website, no penalty as it is full J. Now that I don't want to travel, the call center say I will forfeit the originally O class part of the fare.
Is there a policy/T&C that supports what the call center operator is saying or support my request for a full refund?
Thanks