Query on Air NZ airpoints

[higheden]

Hi,

Am hoping someone can shed some light on this situation.

A friend living with us used her Air NZ airpoints to ensure we fly back business class from Europe later this year.

We fly back on Singapore Air to Singapore, then Air NZ to Auckland.

We booked the flights, paid the extra dollars, received the confirmation and email ticketing a few weeks ago.

However we've now found the points haven't been taken from her account.

In the past when using airpoints they have been taken out of our accounts straightaway.

Is this a screw up?

Appreciate any insight - thanks.
Eden

 

[bPeteb]

Hi,

Am hoping someone can shed some light on this situation.

A friend living with us used her Air NZ airpoints to ensure we fly back business class from Europe later this year.

We fly back on Singapore Air to Singapore, then Air NZ to Auckland.

We booked the flights, paid the extra dollars, received the confirmation and email ticketing a few weeks ago.

However we've now found the points haven't been taken from her account.

In the past when using airpoints they have been taken out of our accounts straightaway.

Is this a screw up?

Appreciate any insight - thanks.
Eden

You don't really have any choice but for your friend, or you, to call Air NZ.

 

[higheden]

You don't really have any choice but for your friend, or you, to call Air NZ.

Thank you, we weren't sure. Wondered if it sometimes takes time for the points to be taken out if the flights were involving a partner airline.

 

[higheden]

Thank you, we weren't sure. Wondered if it sometimes takes time for the points to be taken out if the flights were involving a partner airline.

You don't really have any choice but for your friend, or you, to call Air NZ.

Thank you have been in touch with Air NZ, they've no idea what has happened but are working on sorting it out.

 

[johndoe]

Do you have a confirmed booking and can select seats etc?