Hi all.
This problem may have been discussed elsewhere but I couldn't find anything.
I had redeemed a confirmed flight booked in J on QR126 and QR900 departing 1 October with Velocity points.
Today I received a call from Velocity saying that flight was no longer available and that all they could offer me was for the day after.
I was a bit confused and not too pleased about the situation and said so. I did ask why it was no longer available but did not get an answer.
I even asked if I could fly out of MXP but was told that everything was full in the days both prior and after my travel date,
I was then told that the agent was going to secure me the 2 October flights and that I could possibly change it afterwards at no cost (fees).
Has this happened to anyone else and what could the possible cause be for the VCE flight being changed as there still appear to be redemption bookings available on the connecting QR900.
Thanks for your insights
This problem may have been discussed elsewhere but I couldn't find anything.
I had redeemed a confirmed flight booked in J on QR126 and QR900 departing 1 October with Velocity points.
Today I received a call from Velocity saying that flight was no longer available and that all they could offer me was for the day after.
I was a bit confused and not too pleased about the situation and said so. I did ask why it was no longer available but did not get an answer.
I even asked if I could fly out of MXP but was told that everything was full in the days both prior and after my travel date,
I was then told that the agent was going to secure me the 2 October flights and that I could possibly change it afterwards at no cost (fees).
Has this happened to anyone else and what could the possible cause be for the VCE flight being changed as there still appear to be redemption bookings available on the connecting QR900.
Thanks for your insights
