QF2 Passengers Stranded in Dubai

[coyote25]

Looks like a fault with QF2 on Thursday caused PAXs to be delayed 24 hours which QF resolved by removing some of the PAXs from the next day's QF2 so that two lots of PAXs get delayed 24 hours instead of one set getting delayed 48 hours. Interesting decision.

Qantas passengers bound for Sydney stranded in Dubai on New Year's Eve

 

[mviy]

That is interesting.

This would be where having status would hopefully come in handy, by helping reduce the chances of getting bumped off a flight.

It's a busy time to travel so they probably couldn't offload the passengers onto alternative flights (e.g. QF10 or EK) very easily or not many passengers.

It would be a tough call but delaying passengers 48 hours wouldn't be very nice so in my opinion I think they got this right.

 

[Flyerqf]

Looks like a fault with QF2 on Thursday caused PAXs to be delayed 24 hours which QF resolved by removing some of the PAXs from the next day's QF2 so that two lots of PAXs get delayed 24 hours instead of one set getting delayed 48 hours. Interesting decision.

Qantas passengers bound for Sydney stranded in Dubai on New Year's Eve

Very interesting decision. One that wasn't repeated on Saturday, when the aircraft was still unserviceable, as the Friday flight was delayed further overnight while the Saturday flight left as planned.

 

[ermen]

Interesting...
Was most of Fri's plane bumped for the Thurs pax?
Wonder how the F pax are taking this...

 

[Flyerqf]

Interesting...
Was most of Fri's plane bumped for the Thurs pax?

Yes the entire plane. Fridays plane was switched to operate the Thursday flight. The Fridays pax all were delayed overnight.

 

[yohy?!]

doubt they'll do this again given all the negative press it's gotten, looks terrible as well that AJ got away whilst other customers were stranded due to the knock-on.

stick to just 1 lot of inconvenienced folks rather than trying to juggle multiple planeloads!

 

[clod]

If AJ did actually pull rank and travel before the delayed pax that IS a bad look. Traditionally officers eat after the troops.

 

[phily]

Before we crucify AJ any further, we need some facts. I'm not usually a big defender of him, but we need to be fair.

What cabin class was he travelling in?
What happened to others travelling in the same cabin class?
What seat did he occupy in the DXB-SYD sector? He would surely have an ASIC badge, so he'd be quite entitled to sit in the coughpit, or sleep in the crew rest area.

 

[RooFlyer]

The way I read the story was that Joyce was one of the plane-load of pax on the broken-down plane who were transferred onto the other plane to complete the journey. ie one of hundreds.

Bumping an entire plane load of pax to make way for another lot seems a pretty unusual solution. Anyone heard of such before?

I wonder what the announcement to the pax of the second plane was ... or if they were told before they got off that they wouldn't be getting back on ... and the reason?

 

[rtyuiop]

Very weird - I would have thought it'd be a good opportunity for AJ to give up his seat, stay in a very nice hotel room in Dubai for a couple of days, and say 'see - we are doing everything we can to get our customers home, we even delayed this guy'.

 

[clod]

...
Bumping an entire plane load of pax to make way for another lot seems a pretty unusual solution. Anyone heard of such before?

...?

I know stuff all about planes but that regularly happens on suburban electric trains. Instead of making 50% of the pax 100% dissatisfied you make 100% of them 50% dissatisfied. Someone is going to get a pineapple somewhere in this mix. It reduces the size of the pineapples.

 

[QFflyermelbourne]

Very weird - I would have thought it'd be a good opportunity for AJ to give up his seat, stay in a very nice hotel room in Dubai for a couple of days, and say 'see - we are doing everything we can to get our customers home, we even delayed this guy'.

If the openly gay CEO was transiting Dubai (especially if with his partner) he probably wasn't too keen on spending any unnecessary time in a hotel there.

 

[RooFlyer]

Sorry, I think that's irrelevant. First because I think he was there for 24 hrs anyway and second because he's been there for extended periods many times before (of course, with the EK tie-up).

My only surprise is that he wasn't able to be squeezed in on a much earlier flight, on another carrier. Maybe there just wasn't a seat (F, presumably) anywhere (for him & any party) or maybe he was 'happy' to be treated like the other pax on the flight.

 

[rtyuiop]

If the openly gay CEO was transiting Dubai (especially if with his partner) he probably wasn't too keen on spending any unnecessary time in a hotel there.

Good point! Although I suspect it's less of an issue for him than for any other couples in a similar situation who are stuck, I suppose there's not much QF can do about that beyond what they're already doing.

 

[docjames]

Interesting...
Was most of Fri's plane bumped for the Thurs pax?
Wonder how the F pax are taking this...

F pax likely accommodated on other carriers (subject to seat availability).

 

[Flying mermaid]

Kind of a lose lose situation -I think I would have gone for one plane load doubly unhappy, rather than two plane loads unhappy.. Hard to judge Joyce without all the facts, but not a good look.

 

[moa999]

Now mentioned in press
http://www.smh.com.au/national/disg...-still-stranded-in-dubai-20170101-gtkdin.html

 

[Infrequent]

I know stuff all about planes but that regularly happens on suburban electric trains. Instead of making 50% of the pax 100% dissatisfied you make 100% of them 50% dissatisfied. Someone is going to get a pineapple somewhere in this mix. It reduces the size of the pineapples.

I don't think that equation holds water for long haul!

Rather than making 100% pax 50% dissatisfied, you're making 50% of them 75% dissatisfied and 50% of them 200% dissatisfied! (IE: The half who get a big delay, but are switched to the new service are still pretty dissatisfied, but the lot who are summarily pulled off the later service to make room are far more dissatisfied ... at least 200%

As far as AJ & partners go ... maybe they just had to see the Purple Prince performance!


Anyhow, if you think that was bad ... imagine if, rather than NYE, there had been a possibility of missing Mardis Gras! :shock: {All those new pilot uniforms would have gone to waste! }

 

[clod]

I reckon anyone who becomes 200% dissatisfied with any carrier over a 24 hour delay should probably hit their GP for a few chill pills. Unless it's an unforeseen family emergency you should be prepared for an unexpected delay. Holding a carrier to a standard of total reliability is unworkable, unless you want to be paying fares much greater than we have today.

 

[RooFlyer]

I reckon anyone who becomes 200% dissatisfied with any carrier over a 24 hour delay should probably hit their GP for a few chill pills. Unless it's an unforeseen family emergency you should be prepared for an unexpected delay. Holding a carrier to a standard of total reliability is unworkable, unless you want to be paying fares much greater than we have today.

I note your comment about knowledge of planes in post #11.

No-one here is talking about "total reliability". Its nearly always about how an airline deals with the situation and general service recovery. In this case there is the issue of the CEO on board (irrelevant I think) and the fact that they delayed 2 plane loads of people 24 hrs rather than one lot 48 hours, which is certainly worthy of discussion.

The second plane-load's delay was a decision of the airline, not about aircraft maintenance or reliability. If I was delayed for 24 hrs only because the airline decided to give my aircraft to another lot, I'd be pretty cranky.