- Joined
- Jun 7, 2011
- Posts
- 174
- Qantas
- Platinum
- Virgin
- Red
Oh, this could be a long email. So, I’ll put it in dotpoint.
. Online bookings : frustrating sometimes when I can’t change myself and have to pay a service fee because I have had to ring through to QF.
. From Auckland I dial either the NZ 0800 number or the worldwide number on the back of my card, neither allow me to enter my frequent flyer number and I can wait for a very long time on the 0800 number, and quite a long time on the worldwide number. So much for the platinum privilege. I tried to convey this to the operator today (I know – it isn’t her fault – I said it in a nice way!) but she wasn’t inclined to be even a little sympathetic about it!
My rant : this one actually started on 09 September, but I won’t give all the details. However, I rang to change a business class fare today : very long wait, when finally connected another long wait because something was wrong! I even thought I had been cut off and was about to hang up and ring again when the person came back online. I’ll dotpoint it or I may get a little emotive.
. I had already made one change, and it seems that the previous operator on 09 September had given me the wrong fare. At the time I questioned it, because it meant a refund to us, but she checked and checked and even checked again (apologizing profusely) to tell me that it was correct and I was getting some money back. That almost made up for the fact that I couldn’t change the reservation online (where I had booked it – QF website) and for the very, very long wait before and during the process. A service fee was applied.
. Today, the operator came back online to say that the operator on 09 September had made mistake but they would honour her mistake. HOWEVER, this meant I was now on another fare basis and although I could change the booking, she’d have to look at the fare and charge me. I asked her to go back to the origingal fare basis, but that wasn’t possible – I am not sure, it was getting a little beyond me.
. She came back and said that I would owe $2500.00. I cancelled the booking - a fee of $200.00
. I went online and booked the flights that I wanted for $1000.00 more than the original fare. So, to do this, it cost me $1200.00. If I had continued with the operator, it would have cost $2500.00.
What a waste of time and resources – so frustrating. Just needed to share!
I really wanted to start a thread the other day re best things about Qantas, but I am not feeling too friendly at the moment! After I cancelled, I actually looked at other airlines, but the flights didn’t connect with the flights I had already made with AA and AeroMexico. I have to say that I wasn’t happy that I had to rebook with Qantas - they weren’t my favourite people today! :evil:
. Online bookings : frustrating sometimes when I can’t change myself and have to pay a service fee because I have had to ring through to QF.
. From Auckland I dial either the NZ 0800 number or the worldwide number on the back of my card, neither allow me to enter my frequent flyer number and I can wait for a very long time on the 0800 number, and quite a long time on the worldwide number. So much for the platinum privilege. I tried to convey this to the operator today (I know – it isn’t her fault – I said it in a nice way!) but she wasn’t inclined to be even a little sympathetic about it!
My rant : this one actually started on 09 September, but I won’t give all the details. However, I rang to change a business class fare today : very long wait, when finally connected another long wait because something was wrong! I even thought I had been cut off and was about to hang up and ring again when the person came back online. I’ll dotpoint it or I may get a little emotive.
. I had already made one change, and it seems that the previous operator on 09 September had given me the wrong fare. At the time I questioned it, because it meant a refund to us, but she checked and checked and even checked again (apologizing profusely) to tell me that it was correct and I was getting some money back. That almost made up for the fact that I couldn’t change the reservation online (where I had booked it – QF website) and for the very, very long wait before and during the process. A service fee was applied.
. Today, the operator came back online to say that the operator on 09 September had made mistake but they would honour her mistake. HOWEVER, this meant I was now on another fare basis and although I could change the booking, she’d have to look at the fare and charge me. I asked her to go back to the origingal fare basis, but that wasn’t possible – I am not sure, it was getting a little beyond me.
. She came back and said that I would owe $2500.00. I cancelled the booking - a fee of $200.00
. I went online and booked the flights that I wanted for $1000.00 more than the original fare. So, to do this, it cost me $1200.00. If I had continued with the operator, it would have cost $2500.00.
What a waste of time and resources – so frustrating. Just needed to share!
I really wanted to start a thread the other day re best things about Qantas, but I am not feeling too friendly at the moment! After I cancelled, I actually looked at other airlines, but the flights didn’t connect with the flights I had already made with AA and AeroMexico. I have to say that I wasn’t happy that I had to rebook with Qantas - they weren’t my favourite people today! :evil:
