Qantas Vancouver transit to London fiasco

[siri]

My daughter that came from London to Sydney had a return flight from Qantas cancelled by South african call centre person after asking what is the refund value. At no time cancel was discussed and after complaining to call centre supervisor, they have put the booking back on active list.
Knowing this unstable scenario from Qantas, my daughter with a baby (11 months old) booked Business class one way via BA to go to London via Vancouver.
QF to Vancouver and Vancouver to London with BA . At Sydney terminal, before check in there were confusing and wrong documents were requested re. Vancouver transit. I explain them that Canadian don't ask those documents except transit visa for the daughter and the baby. Once Canadian web sites were shown, and passengers transit visa was shown, they accepted my argument.
At check in all 4 bags were check in to London and once daughter arrived in Vancouver, she found 3 bags were missing and one was found but need to clear the customs and immigration but no transit. Daughter called me in panic since with a baby this is a almost impossible scenario and I asked her not to do anything since I asked them to check missing 3 bags in BA transit area and ask Qantas/BA resident agent for help. Some how after arguing, Qantas agent escorted my daughter to transit area with one bag and also they found 3 missing bags in BA transit area. At last all 4 bags were cleared via transit and this point Kate winslet was helping my daughter with the baby and other hand bags. Upon arriving at Heathrow, Kate winslet again helped with bags and the baby even though lady at baggage area refused to help my daughter even though she was carrying a baby. All she requested was to get a porter to carry bags. At Vancouver, porter was provided since some one at qantas check in screwed the luggage tags and they admitted this and supplied a baggage porter.
Bottom line to European travellers are that avoid North American transit points and make sure covid rules are printed or carry URL's for their rules. Also Qantas web site do not have a refund link for flex tickets and you can get refund only, if you call the call centre which can take 2-3 hrs. As a life gold member, I am considering to do all my and family bookings via foreign airlines since Qantas lack of web refund and lack of staff knowledge, call centres that do all these mistakes and hours on hold create massive problems for travellers.

 

[Franky]

My daughter that came from London to Sydney had a return flight from Qantas cancelled by South african call centre person after asking what is the refund value. At no time cancel was discussed and after complaining to call centre supervisor, they have put the booking back on active list.
Knowing this unstable scenario from Qantas, my daughter with a baby (11 months old) booked Business class one way via BA to go to London via Vancouver.
QF to Vancouver and Vancouver to London with BA . At Sydney terminal, before check in there were confusing and wrong documents were requested re. Vancouver transit. I explain them that Canadian don't ask those documents except transit visa for the daughter and the baby. Once Canadian web sites were shown, and passengers transit visa was shown, they accepted my argument.
At check in all 4 bags were check in to London and once daughter arrived in Vancouver, she found 3 bags were missing and one was found but need to clear the customs and immigration but no transit. Daughter called me in panic since with a baby this is a almost impossible scenario and I asked her not to do anything since I asked them to check missing 3 bags in BA transit area and ask Qantas/BA resident agent for help. Some how after arguing, Qantas agent escorted my daughter to transit area with one bag and also they found 3 missing bags in BA transit area. At last all 4 bags were cleared via transit and this point Kate winslet was helping my daughter with the baby and other hand bags. Upon arriving at Heathrow, Kate winslet again helped with bags and the baby even though lady at baggage area refused to help my daughter even though she was carrying a baby. All she requested was to get a porter to carry bags. At Vancouver, porter was provided since some one at qantas check in screwed the luggage tags and they admitted this and supplied a baggage porter.
Bottom line to European travellers are that avoid North American transit points and make sure covid rules are printed or carry URL's for their rules. Also Qantas web site do not have a refund link for flex tickets and you can get refund only, if you call the call centre which can take 2-3 hrs. As a life gold member, I am considering to do all my and family bookings via foreign airlines since Qantas lack of web refund and lack of staff knowledge, call centres that do all these mistakes and hours on hold create massive problems for travellers.

I would stop considering your position, and vote with your feet...