markis10
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Commercial Policy - Withdrawal of Direct Sydney - Gladstone Services 30 July 2014
QantasLink will withdraw from direct services between Sydney and Gladstone and vice versa with the last service on 29 August 2014.
After a thorough review, it was unsustainable to continue flying on the route because of low passenger numbers. Customers will continue to be able to travel to/from Gladstone via Brisbane.
The following options are available to Qantas customers holding a valid ticket issued on/before 30 July 2014 who are affected by the withdrawal of direct services between Sydney and Gladstone and vice versa for travel after 29 August 2014.
For customers holding a Qantas (081) issued ticket:
Passengers may, without fee:
Reroute/Rebook travel
o Reroute to travel between Sydney and Gladstone via Brisbane (vice versa) on Qantas flights with 'QF' flight number operated by Qantas/QantasLink
Change Destinations
The value of the existing ticket can be used towards the purchase of a new ticket. If the new fare is more expensive than the existing ticketed fare, the fare difference is payable by the passenger.
Applicable surcharges, fees and taxes may apply.
Retain the value of the ticket in credit
Retain the value of the ticket in credit for future travel within 12 months from the original ticketed date of departure. If the new fare is more expensive than the existing ticketed fare, the fare difference is payable by the passenger. Applicable ticket surcharges, fees and taxes may apply.
Refunds
1. For customers who have commenced their journey a full refund of the affected sector(s) will be available
2. For customers who have not commenced their journey a full refund will be available
Conditions
All changes must be made prior to the original ticketed departure.
New travel dates must be within ticket validity.
If the same booking class is not available, the lowest booking class within the same cabin may be booked
Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws.
All other rules and conditions of the ticket remain unchanged.
Customers are permitted to make changes as outlined in this policy. Any subsequent changes made after the ticket is reissued will be subject to the rules and conditions of the original ticketed fare purchased.
QantasLink will withdraw from direct services between Sydney and Gladstone and vice versa with the last service on 29 August 2014.
After a thorough review, it was unsustainable to continue flying on the route because of low passenger numbers. Customers will continue to be able to travel to/from Gladstone via Brisbane.
The following options are available to Qantas customers holding a valid ticket issued on/before 30 July 2014 who are affected by the withdrawal of direct services between Sydney and Gladstone and vice versa for travel after 29 August 2014.
For customers holding a Qantas (081) issued ticket:
Passengers may, without fee:
Reroute/Rebook travel
o Reroute to travel between Sydney and Gladstone via Brisbane (vice versa) on Qantas flights with 'QF' flight number operated by Qantas/QantasLink
Change Destinations
The value of the existing ticket can be used towards the purchase of a new ticket. If the new fare is more expensive than the existing ticketed fare, the fare difference is payable by the passenger.
Applicable surcharges, fees and taxes may apply.
Retain the value of the ticket in credit
Retain the value of the ticket in credit for future travel within 12 months from the original ticketed date of departure. If the new fare is more expensive than the existing ticketed fare, the fare difference is payable by the passenger. Applicable ticket surcharges, fees and taxes may apply.
Refunds
1. For customers who have commenced their journey a full refund of the affected sector(s) will be available
2. For customers who have not commenced their journey a full refund will be available
Conditions
All changes must be made prior to the original ticketed departure.
New travel dates must be within ticket validity.
If the same booking class is not available, the lowest booking class within the same cabin may be booked
Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws.
All other rules and conditions of the ticket remain unchanged.
Customers are permitted to make changes as outlined in this policy. Any subsequent changes made after the ticket is reissued will be subject to the rules and conditions of the original ticketed fare purchased.
