Qantas Club now priced in UK Pounds for Aussies - big price rise ~60%

[SIA1A]

Qantas Club Membership now priced in UK Pounds for Aussies - big price rise ~60%

The current QC free joining fee promotion might be a good hook for some but spare a thought for those of us who are about to renew.

Upon going to the renewal website, I find that QC membership is now priced in UK Pounds. And yes, I'm an Australian citizen, have used the same Aussie address for many years and have never changed my contact details on the QF database.

In particular, I am facing a price rise of about 60%.

Examples:

1 year renewal: Was A$435 Now £435
2 year renewal: Was A$785 Now £785
4 year renewal: Was A$1,480 Now £1,480

It's a similar story for guest cards and spouse membership.

Someone please tell me I'm dreaming a very bad dream...

 

[samh004]

When I try to renew my corporate membership, with an Australian address, it gives me the quotes in AUD. I can’t get past the first screen though as I don’t have my corp scheme number, but I’m sure it would still be the same figure.

Perhaps your browser has picked up a UK IP and given you the UK Qantas site, or alternatively, perhaps it’s just a glitch on the website, displaying £ instead of $.

 

[thewinchester]

Re: Qantas Club Membership now priced in UK Pounds for Aussies - big price rise ~60%

The current QC free joining fee promotion might be a good hook for some but spare a thought for those of us who are about to renew.

Upon going to the renewal website, I find that QC membership is now priced in UK Pounds. And yes, I'm an Australian citizen, have used the same Aussie address for many years and have never changed my contact details on the QF database.

In particular, I am facing a price rise of about 60%.

Examples:

1 year renewal: Was A$435 Now £435
2 year renewal: Was A$785 Now £785
4 year renewal: Was A$1,480 Now £1,480

It's a similar story for guest cards and spouse membership.

Someone please tell me I'm dreaming a very bad dream...

This is a bug on QF's website and the renewal pages which I've known about for several years.

From my research, due to the way they have coded the site it displays the currency symbol based on the browser language/encoding. I suspect that your browser operates in en-uk, and not en-au or en-us which would display the dollar symbol.

I've reported it to QP Service Centre on several occasions, but they never seem to take any action on it.

If you don't want to renew online because you're concerned about being charged in GBP, call the service centre and do it over the phone. Make sure you explain why you've done it so they might eventually get the message and have their web people do something about it.

I also can't retest and reconfirm this as I've recently renewed and it's keeping me out of the pages where this error takes place.

Now to find out what language your browser/operating system is using...

1. Go to Mozilla | Firefox web browser & Thunderbird email client
2. Look in either the address bar, or the download box. You will see the language information. In the address bar, it will be /en-XX (XX being the two letter code for the detected language), and in the download box it should say English, followed by the two letter language code in brackets.

 

[SIA1A]

Re: Qantas Club Membership now priced in UK Pounds for Aussies - big price rise ~60%

This is a bug on QF's website and the renewal pages which I've known about for several years.

From my research, due to the way they have coded the site it displays the currency symbol based on the browser language/encoding. I suspect that your browser operates in en-uk, and not en-au or en-us which would display the dollar symbol.

I've reported it to QP Service Centre on several occasions, but they never seem to take any action on it.

If you don't want to renew online because you're concerned about being charged in GBP, call the service centre and do it over the phone. Make sure you explain why you've done it so they might eventually get the message and have their web people do something about it.

I also can't retest and reconfirm this as I've recently renewed and it's keeping me out of the pages where this error takes place.

Now to find out what language your browser/operating system is using...

1. Go to Mozilla | Firefox web browser & Thunderbird email client
2. Look in either the address bar, or the download box. You will see the language information. In the address bar, it will be /en-XX (XX being the two letter code for the detected language), and in the download box it should say English, followed by the two letter language code in brackets.

Hmmm. The address bar in Firefox says en-US while the download box says English (British) (with no abbreviations).

I've just tried using MS Internet Explorer instead - and that shows the QC renewal pricing in A$, as it should. I guess I'll use Explorer.

If anyone from Qantas is reading this, how about asking your IT crowd for a fix?

(BTW, I have heard that upgrading from MS Office 2003 to MS Office 2007 does weird things to the operating system's language recognition. Maybe that's part of the problem - I upgraded to Office 2007 during the period since my last QC renewal payment. Anyway, whatever the reason, QF IT needs to fix it. This problem probably triggers a bunch of support calls, not a good look for a major consumer-facing organisation.)