albatross710
Established Member
- Joined
- May 15, 2004
- Posts
- 3,845
Wanting to sort out my cancelled flights for which I had requested a full refund a few weeks ago. When I initiate a conversation with Qantas Chat I just get a reply :
I'm always surprised when companies get over-whelmed that the first to go is the online chat. I thought online chat would be able to service more enquiries faster, allowing junior staff to be appropriately training and supervised.
Oh well a few more days until I need to sit on the phone.
Alby
I'm always surprised when companies get over-whelmed that the first to go is the online chat. I thought online chat would be able to service more enquiries faster, allowing junior staff to be appropriately training and supervised.
Oh well a few more days until I need to sit on the phone.
Alby
